Hampton Inn & Suites Saginaw

“Chill Weekend Gareway”

The hotel was nice and pretty chill. We booked and checked with the Hilton app and no issues. It was quiet, we had no issues with noise or inconsiderate quests. There’s plenty of food and shopping options, if you’re traveling alone or with family.

“This Hampton Inn Has Problems”

The physical property has been recently renovated and appears very nice. However, the employees all need to be taught communication skills and educated about customer service. I tried to reserve my room by phone, calling the hotel directly, with a special room request. The person who answered th… lisää

The physical property has been recently renovated and appears very nice. However, the employees all need to be taught communication skills and educated about customer service. I tried to reserve my room by phone, calling the hotel directly, with a special room request. The person who answered the phone was unfriendly, rude and not skilled at their job. It is obvious they want to avoid any contact with customers. They want you to make reservations online and deposit your room key in a basket at the front counter when you leave. I stayed at the hotel for three nights, on business, and found that the desk clerk is usually missing in action. At morning breakfast - two mornings - the coffee dispensers became empty and unhappy customers had to search for a staff member to refill them. The bathroom faucet in my room was loose and wobbly. The supply lines were hooked up backwards; the "warm side" was cold, and vice versa. I had to hold the toilet flush lever down all the time the toilet was flushing to have it work properly. The bedding was too small for the mattress thickness. The fitted sheet wouldn't attach, so the housekeeper just stacked and laid the bedding loosely on top of the mattress. I rolled on my side and all of the bedding moved with me. I had to fight with loose sheets every night. These are all issues that the housekeeping staff must encounter daily when prepping room 308. Don't they report it, or doesn't management care to correct it? I'm a Hilton Honors member who will stay elsewhere my next business trip to Saginaw.

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