Radisson Hotel Southfield-Detroit

“Great experience”

Love the head chef, took care of Wayne State University!

“Absolutely amazed!”

Amazed by the people&atmosphere

“Staff is kind and accommodating”

I’ll be honest—the rooms definitely need renovation and there’s a lot of scope for improvement in terms of overall upkeep. However, what truly stands out at this hotel is the staff. A special mention to Ivan from the breakfast team, who is doing a fantastic job. Everything was fresh, and he made s… lisää

I’ll be honest—the rooms definitely need renovation and there’s a lot of scope for improvement in terms of overall upkeep. However, what truly stands out at this hotel is the staff. A special mention to Ivan from the breakfast team, who is doing a fantastic job. Everything was fresh, and he made sure we were well taken care of. He was incredibly thoughtful, once he learned I’m vegetarian, he even took the effort to cut fresh fruits for me. His warm and caring nature really made us feel comfortable. At the reception, Mr. Manoj was extremely helpful and ensured all our room needs were taken care of promptly. Ms. Asiah was also very kind and accommodated us with a late checkout due to our late flight, which we truly appreciated. Overall, while the hotel itself needs significant improvements, the staff’s kindness and hospitality made our stay much more pleasant.

vähemmän

“a tale of two mangers at this Radisson”

I stayed at the Radisson while in town for my older brother’s funeral, traveling with limited funds and coordinating multiple family members to stay together so we could support one another. I explained this situation to Manager Manoj and respectfully requested a one-time courtesy upgrade to a larg… lisää

I stayed at the Radisson while in town for my older brother’s funeral, traveling with limited funds and coordinating multiple family members to stay together so we could support one another. I explained this situation to Manager Manoj and respectfully requested a one-time courtesy upgrade to a larger available room so our grieving family wouldn’t be crowded into a small space or the lobby. Instead of showing understanding, Manoj repeatedly told me to come back, offering no real help. When I returned the next day, he was gone, and the next manager, Duwan, read Manoj’s notes aloud—stating I had requested an upgrade and instructing staff not to grant it and to charge me. Given the circumstances, this felt cold, dismissive, and lacking basic compassion. In contrast, Manager Duwan showed true professionalism and empathy. After briefly reviewing the situation, he upgraded us to a larger space with additional connected rooms, giving my family the privacy and comfort we needed to grieve together. He even escorted us upstairs, ensuring everything was taken care of. The difference was clear: where Manoj was unkind and dismissive, Duwan was compassionate and understanding. I’m grateful for Duwan’s care during such a difficult time and hope the Radisson recognizes employees who truly embody hospitality.

vähemmän