Towneplace Suites Marriott Minneapolis St Paul Airporteagan

“Most helpful staff!”

We had a problem at check in when third party vendor got our dates wrong. Rhonda and Azalea were at the desk. They provided a number to call to fix the date as they had a room and would honor the deal. Third party wanted to more than double the amount for the night! Rhonda even spoke to them saying… lisää

We had a problem at check in when third party vendor got our dates wrong. Rhonda and Azalea were at the desk. They provided a number to call to fix the date as they had a room and would honor the deal. Third party wanted to more than double the amount for the night! Rhonda even spoke to them saying this is never a problem. They refused so Rhonda and Azalea honored the deal through the hotel and advised we dispute the charge.We won! These ladies showed that this hotel and staff care abut their guests and will go above and beyond. The room was great too. Stay here if you need a great hotel and super staff.

vähemmän

“Wonderful hotel”

Great hotel, with a wonderful breakfast. Martha H. kept us happy and cheerful with great food 😀. The staff overall is very friendly, and the location is right next to the Mall of America for you shoppers out there. It's also close to the airport.

“Three star property; Five star service”

Sometimes you can just tell when a hotel is well managed (my ex was a hotel general manager, so I guess I learned a thing or two about hotel management). This hotel, while not a five star property, has five star management. I would like to call out Angelo in particular who assisted me in making m… lisää

Sometimes you can just tell when a hotel is well managed (my ex was a hotel general manager, so I guess I learned a thing or two about hotel management). This hotel, while not a five star property, has five star management. I would like to call out Angelo in particular who assisted me in making my reservation by phone ahead of time. I had some particular requests (traveling with a picky friend and wanted to ensure a few things that would satisfy her). He provided excellent service, to the point that I asked for his name. He went above and beyond to note the requests in our record, which were picked up by the front desk staff on the day of our check in. I also randomly happened to meet the regional manager in the lobby when I was staying there, and he was on top of everything. Staff are attentive to guests needs with a great, positive attitude. That's worth a couple of stars in rating the property on its own. Physical property was nice, modern and as expected. It was the service that set this apart. Thanks Angelo and everyone else!

vähemmän