Aspen Select

“Comfortable place with a friendly staff”

We stayed here while a family member was receiving treatment at Mayo. The hotel is conveniently located to multiple Mayo facilities, which was great. They also provide a helpful shuttle service for getting around. Our room was clean, comfortable, and exactly what we were looking for. There is… lisää

We stayed here while a family member was receiving treatment at Mayo. The hotel is conveniently located to multiple Mayo facilities, which was great. They also provide a helpful shuttle service for getting around. Our room was clean, comfortable, and exactly what we were looking for. There is a nice breakfast and coffee that's provided each day. The staff were helpful and courteous. There's also a number of nice restaurants nearby. Our stay occurred during a difficult time but we're grateful for their affordable price, convenient location, and helpful staff.

vähemmän

“Comfortable”

My husband had surgery at Mayo St. Mary’s hospital. All we had to do is walk across the street. Everyone was friendly. Room was clean. Good breakfast. Loved the hot cookies in the evening. Always had coffee and hot water for tea and hot chocolate in lobby.

“Too hot, rude, no ice”

I had surgery at Mayo in Rochester, MN. We stayed at Aspen Hotel since it was across from St Mary's. The room was a consistent 76 degrees. I called the front desk, spoke to a woman and she said there was nothing they could do about it. She was quite rude and I dont get offended easily. They sen… lisää

I had surgery at Mayo in Rochester, MN. We stayed at Aspen Hotel since it was across from St Mary's. The room was a consistent 76 degrees. I called the front desk, spoke to a woman and she said there was nothing they could do about it. She was quite rude and I dont get offended easily. They sent a fan up to our room and it barely put out any air. We went to Walmart and bought a fan so we could sleep as we didnt sleep the first night due to the heat in the room. The ice makers were not working in our hotel so we had to go to Aspen Suites next door and get ice from that building. It may seem minor but when you are there to have a procedure, can't fill your ice packs or sleep because it's too hot, thr minor things are a big issue. Disappointed and will not return.

vähemmän

“Clean room, no WiFi”

My room was located on the 4th floor and was clean and comfortable, but I had no Wi-Fi connection. I had Wi-Fi in the lobby but not in my room. I was there again in February and again on the 4th floor and still no Wi-Fi. Also the front desk people weren’t very friendly. It’s my experience that… lisää

My room was located on the 4th floor and was clean and comfortable, but I had no Wi-Fi connection. I had Wi-Fi in the lobby but not in my room. I was there again in February and again on the 4th floor and still no Wi-Fi. Also the front desk people weren’t very friendly. It’s my experience that the first person you come in contact with is the first impression you get. A smile and welcoming would make a big difference in bringing back return customers.

vähemmän