Graduate By Hilton Oxford

“Customer Service- Five Stars”

Best Customer Service Every single employee we encountered went above and beyond. The front desk, restaurants, breakfast bar, housekeeping— the happiest most friendly employees I have seen in a hotel. We had two meals there (dinner and breakfast) and they were both excellent. Try the chicken and… lisää

Best Customer Service Every single employee we encountered went above and beyond. The front desk, restaurants, breakfast bar, housekeeping— the happiest most friendly employees I have seen in a hotel. We had two meals there (dinner and breakfast) and they were both excellent. Try the chicken and biscuit for breakfast. Of course, you can’t beat the location.

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“Quiet, comfortable room. Poor first impressions in the lobby.”

A successful brand being rolled out by Hilton. The reception staff were delightful and professional. (Shirley in particular deserves a mention..👏). The whole look differs from other branded hotels…the designers are going for a funkier, urban look, think urban chic., with little colour. Very masculi… lisää

A successful brand being rolled out by Hilton. The reception staff were delightful and professional. (Shirley in particular deserves a mention..👏). The whole look differs from other branded hotels…the designers are going for a funkier, urban look, think urban chic., with little colour. Very masculine. The rooms are a decent size, although the unpainted concrete ceiling in our room was ugly and unappealing, and the pictures on the wall were obscured by the TV…how is that possible…..?) Internally, the hotel was astonishingly quiet, although from around 6am, traffic noise built up. Downsides? Parking is $15, and the QR code lead system is absurdly time consuming and inefficient. The option of paying at the reception desk should be an option. The biggest negative for me was the design/occupancy of the large lobby. It was completely full of students working on t their laptops, which made it look like the Students union building. ( there is also a WiFi “dorm” option, which made me wonder if there is a significant number of rooms occupied by students) A decent hotel though. I’d stay there again.

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“Nice hotel, bartender and restaurant are awful.”

Great hotel, rooms are showing age. Location is what you are paying for. Only a block off the square. My only advice is to avoid the Coop Bar and Restaurant on the 4th floor. The bartender Bryce is arrogant and rude. Definitely the entitled Oxford frat boy attitude. He ignores customers and acts l… lisää

Great hotel, rooms are showing age. Location is what you are paying for. Only a block off the square. My only advice is to avoid the Coop Bar and Restaurant on the 4th floor. The bartender Bryce is arrogant and rude. Definitely the entitled Oxford frat boy attitude. He ignores customers and acts like it’s a pain in the ass you are there. Everyone was closing out the tab after one drink.. way to many other options on the square get out and enjoy other bars restaurants.

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