Doubletree By Hilton Hotel St. Louis - Chesterfield

“Exceptional Service That Goes Above and Beyond – Thank You, Kim Gogo Navapant”

I recently stayed at the DoubleTree Chesterfield MO and while the property itself is a bit dated, the incredible staff more than made up for it. In fact, I would stay here again in a heartbeat because of the people especially Kim Gogo Navapant. As a Hilton Diamond member, I’ve come to expect great… lisää

I recently stayed at the DoubleTree Chesterfield MO and while the property itself is a bit dated, the incredible staff more than made up for it. In fact, I would stay here again in a heartbeat because of the people especially Kim Gogo Navapant. As a Hilton Diamond member, I’ve come to expect great service, but what Kim did was truly exceptional. I accidentally left my phone behind, and not only did she locate it, but she also personally handled the situation when a FedEx error could have derailed everything. Kim took the initiative to correct the issue and went out of her way to ship my phone to me in time for an important trip next week. She even called to follow up and make sure it arrived safely. Kim is the kind of team member who embodies everything I value about staying with Hilton professional, thoughtful, and genuinely caring. She is a gem and deserves all the recognition for her above-and-beyond dedication. This experience reminded me why I choose Hilton time and time again. Thank you again to Kim and the wonderful team at this Chesterfield DoubleTree location. I’m sincerely grateful. Tim Bonkat

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“Great hotel, great staff, with one bad egg!”

Whichever lady was collecting breakfast vouchers from 9-10am on March 13th, 2026 was going out of her way to disrupt our breakfast. I’d rather pay for breakfast elsewhere than be criticized for “sleeping in” and “showing up right before close” (we still had 30 minutes). She made sure to complain to… lisää

Whichever lady was collecting breakfast vouchers from 9-10am on March 13th, 2026 was going out of her way to disrupt our breakfast. I’d rather pay for breakfast elsewhere than be criticized for “sleeping in” and “showing up right before close” (we still had 30 minutes). She made sure to complain to her coworkers right next to us so we could hear. The poor gal who was on shift with her was put in a bad spot due to her loud remarks and my group felt insulted. Whoever she was, she did a great job of making us feel unwelcome and embarrassed, even.

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“Poor room cleaning/maintenance ”

Poor room preparation, went to take shower before bed, guess what no shower gel, not one little drop. Thank goodness there was a bar of hand soap at the sink. Naked at 9:30 didn't want to get dressed so that could come and remove and replace gel container, plus would they e en do it. Carpet outside… lisää

Poor room preparation, went to take shower before bed, guess what no shower gel, not one little drop. Thank goodness there was a bar of hand soap at the sink. Naked at 9:30 didn't want to get dressed so that could come and remove and replace gel container, plus would they e en do it. Carpet outside elevator needs replaced, full of wash board effect. Diffently streched.

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