White Elephant Hotel

“Disappointing and over priced”

This hotel has Four Seasons pricing with Embassy Suites rooms. $1500 per night for an entry level King (doesn’t include breakfast). We stayed in the residences which has no cafe or bar- mediocre room decor, polyester robes and an empty mini bar. Pathetic. The beds and shower are the highlight. Th… lisää

This hotel has Four Seasons pricing with Embassy Suites rooms. $1500 per night for an entry level King (doesn’t include breakfast). We stayed in the residences which has no cafe or bar- mediocre room decor, polyester robes and an empty mini bar. Pathetic. The beds and shower are the highlight. The staff are lovely but aren’t working with much. Stay somewhere else on Nantucket.

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“5 Star Service / 3 Star Hotel”

I researched hotels for hours and hours for the perfect place to stay in Nantucket as it was our first visit. Ultimately deciding on the white elephant because of location and the hype that has always been around this hotel. I'm from South Florida and I travel a lot and I stay in a lot of nice hote… lisää

I researched hotels for hours and hours for the perfect place to stay in Nantucket as it was our first visit. Ultimately deciding on the white elephant because of location and the hype that has always been around this hotel. I'm from South Florida and I travel a lot and I stay in a lot of nice hotels. I have absolutely no idea why there is so much hype around this hotel, other than the amazing customer service. Looking at pictures online this hotel seems much bigger than it actually is and the property looks much bigger as well, so that was disappointing upon arrival. The rooms and hotel itself are just really average and nothing great (please see my picture attached) Literally the vanity in the bathroom was rotting away at the bottom. The bathroom was so tiny and not what you you expect when paying almost $2000 a night for a suite We had a horrible view of the top of the structure that covers the restaurant - maybe if we would've rented one of the cottages our experience would've been better. They serve complementary wine and cheese from 4 to 5, which you would think would be served until five and replenished should the cheese and wine run out before 5 - especially at the rate charged to stay there. Apparently that is not the case , if they run out at 4:40, there is just simply no more. I passed by at that time and the cheese was already gone so I stopped by the front desk to let them know and was told that when it runs out there is no more, so if you are staying there in the future, you better get there at four if you want cheese and wine. Other than that experience, with customer service the staff was really amazing at this hotel - at the front desk, the valets, concierge, the drivers etc.. they were all really great went above and beyond. However, calling from your room to the front desk if you needed extra towels or anything like that was a little bit different experience. We had to call 3 times for an iron and 2 times for towels - again not what you would except . I don't write a ton of reviews, but wanted to write this one in case anyone else was traveling to Nantucket for the first time and reviewing hotels like I did. There are other hotels that are in close proximity to town that are probably much less expensive and just as nice.

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