Holiday Inn Express & Suites Omaha - 120Th And Maple By Ihg

“Fraudulent stated early departures charges on a booking confirmation from IHG Official website”

Booked a 3-night stay at the 120th and Maple, Omaha NE on the official IHG website. I booked 3 nights, but finished my job early and wanted to go home after staying only 2 nights. The front said they had no authority to adjust my room cost from 3 nights to 2 nights. I was referred to the manager (P… lisää

Booked a 3-night stay at the 120th and Maple, Omaha NE on the official IHG website. I booked 3 nights, but finished my job early and wanted to go home after staying only 2 nights. The front said they had no authority to adjust my room cost from 3 nights to 2 nights. I was referred to the manager (Pamela Devereaux) who was not present. I went out and approximately 2 hours later, I made a call to the hotel and asked to speak to Ms. Devereaux and I was told she had gone home for the day (the time was 12-12:30 pm). So, my options were to stay or drive part of the way home as I had planned before having the "forced room charge dilemma". So, PAY for the hotel room that I would not be in at a rate of $345.00 for Thursday night and pay for another room along my way home. My drive home from Omaha is approximately 8.5 to 9 hours and I really wanted to split those drive hours. The next day, Ms. Devereaux was there so we discussed the "no reservation change" with mandatory full room charge and although I asked about not being notified of such a practice on my stay's confirmation from IHG, Ms. Devereaux stated that death was the only acceptable condition for not being charged the full room rate on an early check-out situation and not just being charged what IHG published on my confirmation notice of an early departure situation of $100.00. So, with no choice and being confronted with a $345 night charge for Thursday, I could not justify charging my customer the $345.00 plus another room charge for the same night. I stayed and was charged the $345.00. The IHG published “early departure charge” of $100.00 is erroneous. My stay confirmation email from IHG plainly states a $100 charge for early check-out and that was NOT honored, at least, not by Ms. Devereaux and staff. I have provided Ms. Devereaux my confirmation email sent to me by IHG that states "an early departure fee of $100.00". It is poor business practices to publish charges and then not honoring them, With Regrets, JD Young

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