Primm Valley Resort & Casino

“AMANDA'S GREEEEAAAT!”

I would like to give a sincere review for PRIMM VALLEY CASINO RESORTS employee "AMANDA MOCK" (marketing manager). From the beginning to the end while standing right outside the doors from a music venue... Appearing to have just clocked out ready to go home had chosen to come to my aid in a time of … lisää

I would like to give a sincere review for PRIMM VALLEY CASINO RESORTS employee "AMANDA MOCK" (marketing manager). From the beginning to the end while standing right outside the doors from a music venue... Appearing to have just clocked out ready to go home had chosen to come to my aid in a time of need.100% impressed with Amanda's attentiveness while intaking my situation. Keeping an open and clear communication.(Live band in the background). Very impressed by her Responsiveness, after explaining my situation (hotel room) Amanda pulled out her laptop post-haste! Asked me one or two questions which I provided answers for. Within 2.2 seconds....quickly and efficiently solved and handled my request. Problem-Solving being one of many talents that Amanda seems to possess. Including her capability in resolving issues or unexpected problems calmly and effectively. Ensuring your satisfaction. Working with customers juggling many personalities back to back with a smile.Five Stars***** giving my sincere gratitude for the outstanding service provided by "AMANDA MOCK" during my recent visit to the fabulous (PRIMM VALLEY CASINO RESORTS). Going above and beyond to ensure my visit was memorable. Resolved my request within minutes. Allowing me to continue enjoying my trip without stress.Showing such a great commitment to her job should be highly commended. "AMANDA YOU ARE DEFINITELY AN ASSET FOR YOUR PLACE OF EMPLOYMENT". My only regret is that I did not have a reprint made of my players club card showing the several hours of gaming that my friend and I were partaking in after the concert. That's okay because I will be attending the PARLIAMENT FUNKADELIC CONCERT coming up January 17th. Thanks again.

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“Good place to stop during travel”

My husband and I were driving home from Southern California after taking a cruise. Due to some delays, we hit rush hour traffic in California and also encountered significant delays due to several accidents on the freeways. By the time we reached Primm, NV we were tired and ready to sleep for the… lisää

My husband and I were driving home from Southern California after taking a cruise. Due to some delays, we hit rush hour traffic in California and also encountered significant delays due to several accidents on the freeways. By the time we reached Primm, NV we were tired and ready to sleep for the night. The initial plan was to drive to Vegas, but this hotel seemed to be adequate so we stopped here. The atmosphere is your typical casino atmosphere, but it did not appear that many guests were gambling. My husband checked us in and reported that the staff were very nice although maybe a bit bored. We were given a room on the 4th floor. I followed my husband to the room after parking the car, and retrieving the items he did not carry with him. There is plenty of parking and it looks like they have valet parking available though it was closed when we arrived (we arrived after 11:00pm). There was a gentleman sitting on the ground outside the elevator on the 4th floor which gave me pause, but he did not seem to pay any attention to me. The room was clean and comfortable. The decor was unusual in that it was western themed with wallpaper that resembled a map. The lighting was a bit scarce in some areas of the room, but we were just looking to sleep for the night. The bathroom amenities included shampoo, conditioner, body wash, bar soap, and lotion. They also had a hair dryer. The only odd thing was prior guest had used a Kleenex to plug the peephole in the door and this was not removed prior to us checking in. We slept well and decided to eat breakfast in the coffee shop before checking out. This is where things were a bit unusual. We were greeted by the coffee shop staff and told we could order food to go, but there was no sit down service. After inquiring further, we were told we could sit in a specific area of the coffee shop to eat, but the food would be served in carry out containers. I ordered an omelette and my husband had a bologna sandwich. Both meals came with french fries (unusual for breakfast), but they were good fries. The omelette and sandwich were also good, and the portions were pretty large. I also had an English muffin which was larger than your usual English muffin and was very good as well. The food was fresh and hot...but just in carry out containers with plastic utensils. My guess is due to business being slow (this was a Tuesday right before Christmas) they were trying to keep overhead and labor costs down without closing the restaurant entirely. We used express checkout and were on the road again fairly quickly. I believe the room was around $100 for the night which seems expensive for the area, but not outrageous. Despite being in a casino and the rooms being right off the casino floor, it was quiet. While there doesn't appear to be much in the area that is operational anymore, it is not a bad place to stop and rest during travel. I would stay here again if the opportunity presented itself.

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“A Decent Retreat, Away From the Strip”

I came here for the Fallout Fan Celebration, in which I got a room here and shuttles were driving from here to Goodsprings and Sandy Valley. My room was a good retreat, the only thing being that the shower faucet would drip all day. I would like if the lamps had an outlet so that I could charge my … lisää

I came here for the Fallout Fan Celebration, in which I got a room here and shuttles were driving from here to Goodsprings and Sandy Valley. My room was a good retreat, the only thing being that the shower faucet would drip all day. I would like if the lamps had an outlet so that I could charge my phones closer to bed, but I made do. I had a great time walking between the casinos, and the staff is incredibly friendly. I would come here again!

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