Best Western Concord Inn & Suites

“Terrific Overnight Stay”

The front desk staff succeeded in making a great first impression as we were checking in; we received excellent customer service throughout our short stay from staff members VICTORIA, CHARLEIGH, and FRANKY. Room was clean and beds were comfortable. Breakfast the next morning was better than expect… lisää

The front desk staff succeeded in making a great first impression as we were checking in; we received excellent customer service throughout our short stay from staff members VICTORIA, CHARLEIGH, and FRANKY. Room was clean and beds were comfortable. Breakfast the next morning was better than expected: a variety of delicious selections which we thoroughly enjoyed. We had the opportunity to express our thanks to Manager LEON, and informed him that we would definitely stay there again whenever we are back in the area.

vähemmän

“Attentive and Exceeding expectations!”

My daughter and I stayed in a room for one night this last weekend. We were with my 12 year old son and his friends and their moms. The friendliness and attention to all of us was exceptional. Sai was amazing at the front desk. He went above and beyond to make our stay enjoyable. We wanted one big … lisää

My daughter and I stayed in a room for one night this last weekend. We were with my 12 year old son and his friends and their moms. The friendliness and attention to all of us was exceptional. Sai was amazing at the front desk. He went above and beyond to make our stay enjoyable. We wanted one big meal together so he allowed us in the meeting room to eat our takeout. There was no grumbling at all with the rambunctious of this fairly large group of pre-teen boys so we fully were thankful for that. Charlie was so friendly and kind and had a warmth about her. Whenever we passed by she always had a smile and something friendly to say to myself and my 9 year old daughter. Things like that don’t go overlooked! And lastly, I forgot my absolute favorite pillow that I don’t go home without and this time I forgot it at the hotel. After calling and speaking to the manager Leon, he also exceeded my expectations by going out of his way to ship the pillow back to me by packing it up and bringing to the post office on his off time. The friendliness and care from this team is amazing! Thank you so much!

vähemmän

“Exceptional Service”

Although the hotel could use a bit of TLC and there was a lingering hint of smoke in the room—likely from when smoking was once allowed—the staff more than made up for any shortcomings. Ravi at check-in was outstanding and so kind to our son, and the breakfast team was equally wonderful. Their serv… lisää

Although the hotel could use a bit of TLC and there was a lingering hint of smoke in the room—likely from when smoking was once allowed—the staff more than made up for any shortcomings. Ravi at check-in was outstanding and so kind to our son, and the breakfast team was equally wonderful. Their service was on par with what you’d expect at the Four Seasons, which was a delightful surprise.

vähemmän