Residence Inn By Marriott Mt. Laurel At Bishop's Gate

“My stay at Residence inn”

Since arriving at the Residence Inn by Marriott in Mt. Laurel on February 7th due to our displacement from a house fire, this place has truly become our little apartment. Our two-bedroom, two-bathroom suite with a full kitchen, living room, and fireplace has made a difficult situation feel much mor… lisää

Since arriving at the Residence Inn by Marriott in Mt. Laurel on February 7th due to our displacement from a house fire, this place has truly become our little apartment. Our two-bedroom, two-bathroom suite with a full kitchen, living room, and fireplace has made a difficult situation feel much more manageable. I feel safe, comfortable, and at ease here. The staff—from the General Manager to the front desk staff and housekeeping have all been wonderful. We’ve had no issues at all, and that peace of mind means everything right now. My only suggestions would be to more consistently enforce pet policies, as some guests are not cleaning up after their dogs. Additionally, the fire pit in the barbecue area and the heat lamps have not been working during my stay—those amenities would have been a really nice touch to enjoy. Overall, we are very grateful for the care and comfort we’ve received during this time. Shout-out to Lyza and her front desk team, Vanessa and the housekeeping staff and the team that prepares tye breakfast i dont know his name but hes an older black male. You notice the difference when hes not there.

vähemmän

“Great room; sketchy bathroom”

The room was spacious and the kings size bed was comfortable and had great pillows. However, there was a long black hair in the bathtub and a dirty wash cloth hanging over the shower curtain which indicated that the cleaning staff didn't pay good attention when cleaning after the prior guest/

“Horrible breakfast service”

I must say that for a Marriott branded hotel the breakfast service here is sadly….abysmal!, Plastic knives and forks, paper plates….at a Marriott?? No stirrers for hot beverages, no pepper…. Yes, I said no pepper. Juice machine dispenses water instead of juice. At a. Breakfast service that is sched… lisää

I must say that for a Marriott branded hotel the breakfast service here is sadly….abysmal!, Plastic knives and forks, paper plates….at a Marriott?? No stirrers for hot beverages, no pepper…. Yes, I said no pepper. Juice machine dispenses water instead of juice. At a. Breakfast service that is scheduled to 10 am they “ran out” of a breakfast item (French toast) before 9am. No teabags for hot tea. I guess we’re forced to drink coffee. The attendant when asked for silverware was sitting in the back room talking on a phone instead of tending to the service. In all the years I’ve traveled I’ve almost always chose Marriott but this place is causing me to rethink my choices.

vähemmän