Towneplace Suites By Marriott New York Manhattan Chelsea

“Christopher saved the day!”

This past Saturday, July 18th, my husband and I were traveling from O’Hare (through Newark) to see Bon Jovi perform on Sunday night (7/19). We had an 8:40am flight. At 2:15pm, our flight was cancelled due to weather in metro NYC causing ground stops. After rescheduling, we were rerouted to Boston w… lisää

This past Saturday, July 18th, my husband and I were traveling from O’Hare (through Newark) to see Bon Jovi perform on Sunday night (7/19). We had an 8:40am flight. At 2:15pm, our flight was cancelled due to weather in metro NYC causing ground stops. After rescheduling, we were rerouted to Boston with a connecting flight to Newark, getting us into Manhattan after midnight. I called the hotel to explain the travel nightmare and I gave my authorization to check us in over the phone. Within less than five minutes, our flight from Boston to Newark was cancelled (still bad weather). I immediately called the hotel and explained my plight to Christopher, as I didn’t want to be charged for the room for Saturday, but still needed Sunday's reservation. He put me on a brief hold and told me that he’d be able to cancel my reservation. He told me to book a separate reservation for just Sunday. I did that with him on the phone. He confirmed he was able to see it in the system, and then he cancelled my original reservation. After 32 hours of travel, we finally made it to the hotel. We were able to check in and relax before heading out. Our travel was a nightmare, but Christopher was able to remove my anxiety by ensuring we would not be charged for our initial reservation. Thank you, Christopher!!!

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