Virgin Hotels New York City

“Great New York Hotel”

Great hotel in a great location. We had a great view from our bedroom window overlooking the city and the empire state building. The pool on the 4th floor was a bonus. The staff were extremely friendly and helpful although there was one exception i.e. a member of the pool staff, who when we asked … lisää

Great hotel in a great location. We had a great view from our bedroom window overlooking the city and the empire state building. The pool on the 4th floor was a bonus. The staff were extremely friendly and helpful although there was one exception i.e. a member of the pool staff, who when we asked for iced coffee's she told us that none was available. When we told her that the previous staff had served us iced coffees in the previous four days she then admitted that these were available from a lower floor and she did not have time to go there. We then spoke to a male server who served us iced coffees without exception. Despite this we will be back.

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“Staycation”

Came for a staycation for my birthday with my husband. The best part was the reception Darnell was friendly, welcoming and overall professional. The pool was ok, the view was great, we had to pay extra after 4 pm, service great, drinks nothing to write about here. Room Clean, great view on 18th fl… lisää

Came for a staycation for my birthday with my husband. The best part was the reception Darnell was friendly, welcoming and overall professional. The pool was ok, the view was great, we had to pay extra after 4 pm, service great, drinks nothing to write about here. Room Clean, great view on 18th floor. Made reservation for ElCielo restaurant week menu, service great but tuna as frozen in tuna tartar, burger bun soggy, catch of the day no spice. Best part was the tree of life (bread). The pool is free for guests from 8-11, it was full by 8 am, no chars left no cabanas, that was disappointing …: Would come back, maybe eat else where ?

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“Disappointing”

This hotel seems to have abandoned the family traveller. I booked the hotel because it had an outdoor swimming pool which would be handy in the hot summer heat of New York. However, only when you arrive and read the small print do you realise that you can only access the pool from 08.30 to 11 daily… lisää

This hotel seems to have abandoned the family traveller. I booked the hotel because it had an outdoor swimming pool which would be handy in the hot summer heat of New York. However, only when you arrive and read the small print do you realise that you can only access the pool from 08.30 to 11 daily. All other times you have to reserve and commit to pay $75! I can’t believe they do this and are obviously only thinking about business/money. It will now serve as a reminder to never book another Virgin hotel again. So how is that good for business? Elsewhere, we had to ask 3 times to get more tea/coffee/creamer. The coffee machine in the room is useless for making tea. They only provided 2 cups for my family of 3 ( lacking detail in customer service) Good points: location

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