Voco Times Square South By IHG

“Excellent NYC stay”

Excellent stay. Room was well maintained, well sized (for NYC) and exceeded expectations. Reception staff really helpful.

“Good hotel”

Great location, very kind service and quick. Clean rooms and great for the price. I would come here again.

“Central position but disappointing service”

Our stay at this hotel was very disappointing due to the poor service and lack of attention to guests. On several occasions, we returned to our room only to find that it had not been cleaned or made up. Housekeeping often cleaned the room very late in the day, sometimes as late as 6:00 p.m., meanin… lisää

Our stay at this hotel was very disappointing due to the poor service and lack of attention to guests. On several occasions, we returned to our room only to find that it had not been cleaned or made up. Housekeeping often cleaned the room very late in the day, sometimes as late as 6:00 p.m., meaning that after spending the day out, we still couldn't use our room because it wasn't ready. Even when the room had been cleaned, essential items such as towels, bed sheets, or slippers were often missing, forcing us to contact reception every single time. When we arrived, the room had been prepared for only two guests, even though our reservation was clearly for three people. We had to request the missing amenities ourselves. Another major issue was that every request had to be repeated multiple times before anyone took action, and even then it often took hours for the problem to be resolved. The elevators were another major frustration. Although the hotel has four elevators, it uses a destination-control system that often directs everyone traveling in the same direction to the same elevator instead of distributing passengers across all of them. As a result, we frequently had to wait up to 10 minutes for an elevator to arrive, only to find it completely full and unable to take any more passengers. We then had to wait several more minutes for another elevator. This happened repeatedly and made getting around the hotel unnecessarily stressful and time-consuming. To make matters worse, one evening we lost electricity in our room. It took about 30 minutes before anyone managed to fix the issue, which was extremely inconvenient. We expected much more from a four-star hotel. The service was slow, disorganized, and far below the standard such a hotel should provide. Unfortunately, we cannot recommend this hotel based on our experience.

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