Hampton Inn & Suites Buffalo Airport

“Disappointing Stay!”

The hotel was a disappointment. We arrived and the accessible room with a shower that I reserved was not available, the young woman who checked us in made sure we had an accessible room. We got to the room and found it a bit worn. The wallpaper in the bathroom had marks and was beginning to wear.… lisää

The hotel was a disappointment. We arrived and the accessible room with a shower that I reserved was not available, the young woman who checked us in made sure we had an accessible room. We got to the room and found it a bit worn. The wallpaper in the bathroom had marks and was beginning to wear. The toilet seat was loose which was not safe for my very arthritic mother. The tub had chips and the drain was slow. This left the bottom very slippery and my mother tried to stand, it was potentially very dangerous! The shampoo and conditioner were both out as I discovered when I was trying to put it on my wet hair! I had to get out, get dressed and to get more! This is not what I expect at a Holday Inn!

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“Convenient for the airport, but falls short on comfort and flexibility”

The hotel’s biggest advantage is its location — right next to the airport — and the shuttle service is a real plus. That’s largely why I’ve given it 3 stars. However, the rooms are basic, and the air conditioning was frustrating — turning off and on throughout the night and very noisy, making it h… lisää

The hotel’s biggest advantage is its location — right next to the airport — and the shuttle service is a real plus. That’s largely why I’ve given it 3 stars. However, the rooms are basic, and the air conditioning was frustrating — turning off and on throughout the night and very noisy, making it hard to sleep. For a Hilton, the furnishings felt below standard, and the blackout curtains were confusing to use — the outer layer appears functional but is just decorative, and some instructions would have helped. Despite being a Hilton Honors guest, checkout strictly at 11 AM (even though check-in was only allowed at 3 PM). We had checked in at 2 AM middle of the night and simply requested one extra hour at checkout with young kids in tow — but the front desk was completely inflexible, even though check-ins weren’t until the afternoon. It was a disappointing response and left a poor impression. A convenient stopover, but don’t expect the usual Hilton comfort or service ethos.

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