DoubleTree by Hilton New York JFK Airport

“They say you can 'select' your room but it just doesn't seem to work”

I was given the 'option' of selecting my room on the app before arrival, but when I arrived it was a completely different room. I had chosen a high room on the corner because I thought it would be quiet, but instead I got one of the smallest rooms, overlooking noisy air conditioning extracts and a … lisää

I was given the 'option' of selecting my room on the app before arrival, but when I arrived it was a completely different room. I had chosen a high room on the corner because I thought it would be quiet, but instead I got one of the smallest rooms, overlooking noisy air conditioning extracts and a building which seemed to play loud music all night long. The receptionist said that sometimes you can't have the room you select because there might be some fault with it, i.e. fridge doesn't work, but if that is the case why was I able to select it in the first place? And this is not the first time this has happened to me, it always seems to happen, leading to my conclusion that Hilton's option of selecting your room before you arrive is just a joke. On the plus side the room was clean and pretty modern.

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“Indifferent front desk agent, No luggage carts at airport hotel???”

As a diamond member of HH program, I booked this hotel during a layover at JFK before we traveled to KSA. Wait at the JFK ( federal circle) for shuttle was a very difficult time as we were exposed to cold and chilly wind for 45 minutes before the shuttle showed up. When we arrived to hotel, we had … lisää

As a diamond member of HH program, I booked this hotel during a layover at JFK before we traveled to KSA. Wait at the JFK ( federal circle) for shuttle was a very difficult time as we were exposed to cold and chilly wind for 45 minutes before the shuttle showed up. When we arrived to hotel, we had two rooms booked and the front desk agent was very busy with her other tasks , she did not even acknowledged us. We had 12 luggages between the 2 rooms yet there was no luggage carts to help us. Overall bad Hilton experience. Will not book that hotel anymore.

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