Freehand New York

“Mediocre hotel for the money”

We paid over £500 per night to stay at this hotel and accepting that NYC is expensive, this is not good enough for a claimed 4* hotel. The not-so-good-things first. The absolute worst thing is the $40/day “Facility Charge” which is nothing more than a rip off. All this gets you is access to the bar… lisää

We paid over £500 per night to stay at this hotel and accepting that NYC is expensive, this is not good enough for a claimed 4* hotel. The not-so-good-things first. The absolute worst thing is the $40/day “Facility Charge” which is nothing more than a rip off. All this gets you is access to the bars which anyone off the street has anyway. It’s not noted anywhere and is only charged when you book through 3rd party sites such as Booking.Com or Expedia and not mentioned on their sites either. If you book direct, the prices are higher to include this. It is a blatant attempt to disguise the price, and the hotel is too expensive as it is. The room was worn and tired. There were two flickering lights. The air-con did not work so we had a regular fan heater in our room. There are no tea and coffee facilities in the room (we asked for a kettle, and they gave us one but no cups or coffee or even spoons!). There are no cupboards whatsoever. There is a wardrobe with four coat hangers and that’s it, so clothes and things had to be put around the room. No cups in the bathroom. The toilet is very low and small! The lighting is appalling and very dark until daylight. The rooftop bar was uneventful and lacking in character and the staff were more interested in talking to each other and drinking their own cocktails! NOW the good things Great location with easy access to walk or cab to all of the major tourist sites and some nice bars and restaurants locally. We had a corner exec room which was very spacious. The shower was really nice, and the room was very clean. Massive TV with loads of channels. Bed was comfy. We had great views from the 14th floor.

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