Opera House Hotel

“A Disappointing Experience”

This is NOT a good hotel for business travelers. There were no USB outlets in the room save one that barely worked as part of a VCR (I think) under the TV; I bought an adapter at a convenience store down the block; no clock; no hair dryer (unless you asked, which I did and received one with a big b… lisää

This is NOT a good hotel for business travelers. There were no USB outlets in the room save one that barely worked as part of a VCR (I think) under the TV; I bought an adapter at a convenience store down the block; no clock; no hair dryer (unless you asked, which I did and received one with a big brown paint stain); no full-length mirror; thin, pilled sheets; no coffee maker in the rooms (for that, you had to go downstairs); very, very bad cell reception that dropped calls, etc.; light bulb missing from the rickety, plastic lamp (though a staff member came and fixed it when I asked for a light bulb; and a "view" of a brick wall and a pipe. The printer in the "business center" was broken so the front desk had to print boarding passes. That said, the room was clean and I did not feel unsafe. The streets outside are very lively (yes, including with homeless people but also lots of kids and families). The employees were very polite and professional. The continental breakfast was rather stale bread products and giant "animal-feeder" containers of cereal. Coffee from the coffee maker was good. I twice asked for wake-up calls (due to there being no clock in the room and my phone alarm failing to work) and twice received NO WAKE-UP CALL. The rate was very cheap -- basically a third or less or what you'd spend for a Hilton or Marriott. This hotel would be good for families going to Yankees games, but NOT for business travelers. The common areas were nice and clean and the history of the place is amazing. Its facade is lovely. Next time I will book my usual go-to, Wingate by Wyndham Bronx Haven Park. It is ideal for business travelers and even has a nice restaurant on the ground floor.

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“Not a safe neighborhood”

The hotel itself is clean and the staff was fine. The location is scary. This is not a safe part of town and I was traveling alone. I take some responsibility in the fact that I should have done more research given the fact that it’s a big city. That’s why I rated it a 3 and not lower. Anyone can g… lisää

The hotel itself is clean and the staff was fine. The location is scary. This is not a safe part of town and I was traveling alone. I take some responsibility in the fact that I should have done more research given the fact that it’s a big city. That’s why I rated it a 3 and not lower. Anyone can go up the elevators and the locks are skimpy for the rooms. I wouldn’t stay here again solely based on the area of town and the lack of additional security given how dangerous the neighborhood is. I’d suggest staying elsewhere unless they increase security measures, and even then, don’t plan on walking around at night at all.

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