Hotel Riu Plaza Manhattan Times Square

“Great hotel in the heart of Times Square”

This hotel was wonderful! ALL of the staff we encountered were friendly and helpful. Although the room was a bit small, it was very clean, with wonderful amenities, including a fridge, Keurig, and microwave. The closet/storage space was also plentiful. We didn't purchase the breakfast plan, so th… lisää

This hotel was wonderful! ALL of the staff we encountered were friendly and helpful. Although the room was a bit small, it was very clean, with wonderful amenities, including a fridge, Keurig, and microwave. The closet/storage space was also plentiful. We didn't purchase the breakfast plan, so the cafe downstairs was a huge plus. You can grab breakfast, lunch or dinner, at your convenience. It was nice to have this wonderful little gem right in the lobby, since we didn't have to run around so early in the morning to get a cup of coffee and find something to eat. We were also able to leave our luggage with the attendant on our last day of touring, which was much appreciated. If you want to stay in the heart of Times Square, this is a very affordable, beautiful hotel!

vähemmän

“Decent hotel in a great location”

Fantastic hotel - couldn't be more central with times square right around the corner. Subway a few minutes away and everything else within walking distance. Breakfast selection was good although they do need more vegetarian options such as veggi/vegan sausages. Room was also very nice. 2 big queen … lisää

Fantastic hotel - couldn't be more central with times square right around the corner. Subway a few minutes away and everything else within walking distance. Breakfast selection was good although they do need more vegetarian options such as veggi/vegan sausages. Room was also very nice. 2 big queen beds and still room to wall around. Bathroom was spacious although the frosted door was a little off putting. Staff were professional and friendly. The queues for the lifts can be horrendously long. On two occasions we used the stairs to come down 10 floors because the lift was taking so long. The beakfast system is odd - you have to come down to the lobby and then they direct you back up to the 5th floor where breakfast is served. I assume it's to manage the number of people at any given time but it is inconvenient and a pain. We were lucky we didn't encounter any queues for breakfast but we did only stay for 2 nights. Otherwise a great stay and would definitely go back

vähemmän

“Perfect base for soaking up the city”

Fabulous hotel, perfect location, excellent breakfast buffet, but most of all very comfortable bed! We were on the 33rd floor and could hear nothing of the hustle and bustle of the city around us. The room was cleaned daily and was spotless. Yes, you do have to wait to be seated if you go for break… lisää

Fabulous hotel, perfect location, excellent breakfast buffet, but most of all very comfortable bed! We were on the 33rd floor and could hear nothing of the hustle and bustle of the city around us. The room was cleaned daily and was spotless. Yes, you do have to wait to be seated if you go for breakfast, but there is plenty of food and we saw the team replenishing right up until they closed the dining room, even then, we were not rushed, they kept one end of the buffet open for those who were still there. We were celebrating our birthdays while we were there and the housekeeping staff left chocolates and a little card for each of us, which was a lovely touch. The staff that we encountered throughout the hotel were all very polite and helpful during our stay. We look forward to returning one day as we only managed to see a fraction of what the city has to offer.

vähemmän

“Three Agents and a One-Cent Fix”

While the hotel location and the room itself were perfectly fine, the check-in process created unnecessary stress at the start of our trip. I booked two rooms under the same itinerary. During check-in, the first agent only checked me into one room. When I mentioned the second room, I was informed … lisää

While the hotel location and the room itself were perfectly fine, the check-in process created unnecessary stress at the start of our trip. I booked two rooms under the same itinerary. During check-in, the first agent only checked me into one room. When I mentioned the second room, I was informed that I could not use the same credit card to pay the taxes and deposits because the hotel system apparently does not allow “duplicate charges.” To clarify, the taxes for each room were the exact same amount — $66 and change — and because the amounts matched, the second charge would not process. I contacted American Express directly while standing at the desk, and they confirmed there was absolutely no issue with my card. What made the experience especially frustrating was the lack of problem-solving from the first two agents I spoke with. The only suggestion offered was to use an entirely different credit card, whereas the card was not the issue. And if you’re into rewards travel, like me, you aim to maximize the benefits for your stays. After being sent between three different agents, the third agent finally resolved the problem simply by charging one penny more so the transaction would process successfully. While I appreciated that the issue was eventually resolved, I do not believe the solution to a hotel system limitation should be to charge a guest additional money, even if it was only one cent, simply to force a transaction through. This entire situation felt unnecessarily complicated and avoidable. I was traveling with my 76-year-old mother, and the extended delay and confusion caused her visible stress, which made the experience even more disappointing. I am sharing this feedback because the issue appeared to stem more from process and staff handling than from any actual payment problem. I hope management can review this situation and provide additional training or guidance so future guests do not encounter similar frustrations during check-in.

vähemmän