Virgin Hotels New York City

“Great hotel. The best...”

Amazing staff who go out of their way to look after you. Comfy beds. Great views. Perfect Midtown location for getting about... subway 2 mins down Broadway, Herald Square 5 mins north and empire state building 5 mins east

“David the bellman, great service”

The hotel was beautiful and wonderful situated. But I want to acknowledge David the bellman. His service organization the black car service back to the airport was impeccable. The car was there in time , no hassle! David is a great addition to this hotel!

“Wonderful stay”

Onel was such a great receptionist. We took a red eye and were so tired. He was able to check us in early, let us know about all the Amex perks, and gave us coupons for the spa. It was the most pleasant experiences we have had in our 10 years of traveling. He made the stay so much more welcoming. T… lisää

Onel was such a great receptionist. We took a red eye and were so tired. He was able to check us in early, let us know about all the Amex perks, and gave us coupons for the spa. It was the most pleasant experiences we have had in our 10 years of traveling. He made the stay so much more welcoming. The rest of the staff was so kind that they made sure to greet us. The room was comfortable and quiet. The included breakfast was so delicious that we kept going back for more!

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“Great Hotel but not Accommodating”

The hotel is nicely appointed and offered a decent experience overall. However, my experience with the check-out process was disappointing. I booked through The Edit (Chase Sapphire Reserve), which includes the benefit of a late check-out based on availability. When I checked in, I was told to call… lisää

The hotel is nicely appointed and offered a decent experience overall. However, my experience with the check-out process was disappointing. I booked through The Edit (Chase Sapphire Reserve), which includes the benefit of a late check-out based on availability. When I checked in, I was told to call on the morning of my departure. I respected that it was subject to availability, but when I called that morning, I was told the hotel was at 100% occupancy and they could not accommodate even a 2:00 PM check-out. I even offered to move to a different room if it helped, but they remained firm. Out of curiosity, I checked the hotel’s direct website and several third-party sites, all of which showed multiple rooms available for booking that same day. Finding out the hotel wasn't actually 'booked solid' was extremely frustrating. It felt as though there was no genuine effort to honor the 'preferred' guest status associated with my booking. In my experience with other 4-star properties, 'at capacity' usually means no rooms are available online. Having a late flight, I had hoped for better service and transparency.

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