Extended Stay America Newport News Oyster Point

“Heroes not just workers”

My stay at Extended Stay America Oyster Point was truly a blessing. I checked in on June 2 after experiencing ongoing harassment, belittlement, and false accusations at another Extended Stay location—situations that eventually became serious enough to involve the Newport News court system. When I… lisää

My stay at Extended Stay America Oyster Point was truly a blessing. I checked in on June 2 after experiencing ongoing harassment, belittlement, and false accusations at another Extended Stay location—situations that eventually became serious enough to involve the Newport News court system. When I arrived at Oyster Point, I had just spent three hours waiting outside for my ride. I was frustrated, embarrassed, and ashamed. However, from the moment I walked through the doors, the staff welcomed me with open arms. The young lady at the front desk, who is expecting a baby any day now, was my first encounter and perhaps the most impactful. She immediately reassured me that everything would be okay and made me feel safe and valued. The next morning, I had the pleasure of meeting Christiana. Her smile, kindness, and hospitality speak for themselves. Those qualities cannot be taught—they are simply who she is, and I believe she is exactly who God intended her to be. Later that afternoon, I met the person who helps keep Extended Stay America Oyster Point running smoothly and professionally. Frances is the perfect balance of strong leadership and genuine compassion. She maintains a business mindset while treating everyone with respect and dignity. When Frances speaks, you know she means business, but her firm approach is matched by a caring heart. It is easy to see leadership qualities in her, and I would not be surprised to see her become a General Manager one day. To the three individuals I mentioned above—thank you. To maintenance, housekeeping, the overnight staff, and those who answer calls after hours—thank you as well. I was going through one of the darkest and most difficult periods of my life, and your kindness, compassion, and professionalism gave me hope when I needed it most. Thank you, Extended Stay America Oyster Point, located in the heart of Newport News, for reminding me that there are still good people in this world. Sammie Hubbard room 207 and 129

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