Holiday Inn Express And Suites Newport

“Good overall”

No complaints. Clean and big room, no noise, decent free breakfast, free parking.

“The room was pretty good, but loud by the pool.”

This wasn't the nicest Holiday Inn Express that I have stayed at. Unfortunately, our room was across from the pool and very loud. The room was pretty comfortable and the breakfast was okay.

“Not a great experience”

No elevator (it broke) and in a four floor hotel that’s pretty bad. Room on ground floor had garbage (smelly) in the hall. Staff unable to award amenity points. Room OK. TV very complicated to operate. Poor internet. You get the idea. Not a great stay.

“Room had some issues”

My son and I stayed at the holiday inn over labor day weekend. We were in room 331. The room itself was clean, the bed was comfortable and clean. It smelled weird and musty though. The bathroom had some issues. For starters, when I walked in, I realized the door had a big chunk of out of it. It … lisää

My son and I stayed at the holiday inn over labor day weekend. We were in room 331. The room itself was clean, the bed was comfortable and clean. It smelled weird and musty though. The bathroom had some issues. For starters, when I walked in, I realized the door had a big chunk of out of it. It was very light weight. Then I looked at the latch on the door, and it was missing. Another thing I noticed was the toilet was dripping constantly. Not like running, but physically dripping inside the bowl. Then when I looked up, there was water damage on the celing. I called down to the front desk to have these things looked at, and when the staff member pulled the toilet cover off, there was black mold all behind the toliet. I'm thinking maybe a leak or something was happening that is causing the mold. After seeing that, I told him I didn't feel comfortable staying in the room with that much mold, he said he could get me a refund. I asked for another room, and he said they were totally booked up so I wouldn't be able to, he could only give me a refund. It was late, and we were 2 1/2 hours from home, and had plans the next day in the area, so we had no choice to go somewhere else without paying. I couldn't afford it as the refund would not be immediate. So we had to stay. I would like to get a partial refund, as they kept us in the room with visable mold that the hotel was aware of. This room had some issues, and for a Holiday Inn Express, I expected more. We have stayed at many of these locations, and I wasn't impressed by the state of our room. I didn't get a picture of the mold because I didn't want to be handling it and getting it on my skin.

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