Wyndham Garden Norfolk Downtown

“Above and Beyond: A Holiday Stay to Remember”

I wanted to take a moment to recognize the outstanding hospitality my family received during our week-long holiday stay at the Wyndham Garden Norfolk. Traveling with a six-week-old newborn can be stressful, but the staff made us feel genuinely cared for from the moment we arrived. Our first night … lisää

I wanted to take a moment to recognize the outstanding hospitality my family received during our week-long holiday stay at the Wyndham Garden Norfolk. Traveling with a six-week-old newborn can be stressful, but the staff made us feel genuinely cared for from the moment we arrived. Our first night presented a few challenges, but Damion handled the situation professionally and respectfully. He communicated with the manager, Debra, to ensure everything was addressed the following morning. What impressed me most was that Michiah personally called to check on us afterward to make sure we were doing well. That level of care and follow-up is something you don’t often experience. Throughout our stay, I witnessed Michiah and Ms. Debra treat every guest with patience, professionalism, and grace—even when some guests were less than kind. Their ability to remain calm, courteous, and solution-focused is exactly what great customer service looks like. They made such a positive impression on me that I remembered both of their names. I’d also like to recognize the housekeeper with dreadlocks, whose name I unfortunately didn’t catch. She was warm, friendly, and always greeted us with a smile. The young gentleman who helped us move rooms and even assisted me after I accidentally left my cup also deserves recognition for his kindness and willingness to help. Despite the hotel being busy with holiday travelers, the team never made us feel overlooked. They managed multiple check-ins while still providing personal, attentive service to every guest I observed. We also really enjoyed the restaurant and the pool. They were well maintained and never felt overcrowded, making it easy for our family to relax. The holiday weather was extremely hot, but it was absolutely worth it because we had the perfect view of the fireworks right from the hotel. What truly made this trip memorable wasn’t just the accommodations—it was the people. The staff created an atmosphere where we felt welcomed, valued, and supported throughout our entire stay. Thank you to Damion, Michiah, Ms. Debra, the housekeeping team, and everyone else who helped make our holiday such a wonderful experience. We truly appreciate your dedication and hope your leadership recognizes the exceptional service you provide. I can also shorten this into a polished Google review, TripAdvisor review, or an email to hotel management if you’d like.

vähemmän

“Family vacation”

I am giving a 5 because of the service I received from De'shea Nathan. She was very friendly,professionally and have a great attitude. She was AWESOME!!! We got to VA Beach and Portsmouth with no issues. The hotel is located in good spot. The view was great. The bathroom sink was clogged the 3 nigh… lisää

I am giving a 5 because of the service I received from De'shea Nathan. She was very friendly,professionally and have a great attitude. She was AWESOME!!! We got to VA Beach and Portsmouth with no issues. The hotel is located in good spot. The view was great. The bathroom sink was clogged the 3 nights we were there. The atmosphere was good. The room could have been a little bit cleaner and when ask for towels&wash clothes,it seen like it was problem. I brought cleaning supplies to make us more comfortable. No noise issues. I would recommend the hotel.

vähemmän

“Great stay overall”

Holly the bartender was great!!!

“Hotel was okay, but restaurant server & cooks were amazing!”

The room was nice, but we were across the hall from people partying until 4:00 a.m. I called the front desk three times, but little to nothing was done. The restaurant employees and food, however, were incredible. Amber is one of the best servers I’ve ever had! She’s bubbly and efficient and ga… lisää

The room was nice, but we were across the hall from people partying until 4:00 a.m. I called the front desk three times, but little to nothing was done. The restaurant employees and food, however, were incredible. Amber is one of the best servers I’ve ever had! She’s bubbly and efficient and gave us great advise/recommendations for our stay. Our salmon, rice pilaf, and green beans meal was extraordinary! Amber told us that Huggie (?) & Randy were to thank for that.

vähemmän