Hilton Asheville Biltmore Park

“Nebraskans know nice”

We loved our stay at the Hilton Ashville Biltmore. The room was spacious with a nice walkout balcony overlooking the street. Terrific restaurants in walking distance and a delicious option in the hotel. The staff is top notch! Everyone was pleasant and helpful. Not only the front desk folks but e… lisää

We loved our stay at the Hilton Ashville Biltmore. The room was spacious with a nice walkout balcony overlooking the street. Terrific restaurants in walking distance and a delicious option in the hotel. The staff is top notch! Everyone was pleasant and helpful. Not only the front desk folks but everyone. Would recommend it to anyone visiting Ashville

vähemmän

“Stayed at the hotel during the recent ice storm in Ashevile”

I had some difficulty with a booking reservation and Dana, hotel manager, really went the extra mile on my behalf. Very welcoming staff, positive and friendly environment. They seem genuinely happy to see you and to help. Highly recommend!!

“Our stay at Hilton Ashville N.C.”

Dana was a huge reason why our stay was very relaxing and made everything so accommodating. I highly recommend staying here. The staff here from check-in to the dining to the bar are so friendly. They really make you feel right at home. Josh, Ashley, Jay, and all the team here made are trip excell… lisää

Dana was a huge reason why our stay was very relaxing and made everything so accommodating. I highly recommend staying here. The staff here from check-in to the dining to the bar are so friendly. They really make you feel right at home. Josh, Ashley, Jay, and all the team here made are trip excellent. The Hotels location with all the surrounding shopping and entertainment was great. We will definitely be staying here next time we are in Ashville. 😉😊

vähemmän

“Be sure to put special instructions in writing.”

I was there for a short stay and generally do not want my room cleaned when I am there. Upon arrival I called the front desk to pass on to housekeeping this instruction which they claimed they were happy to do. Later that afternoon, my room was cleaned. I called and complained. The front desk apolo… lisää

I was there for a short stay and generally do not want my room cleaned when I am there. Upon arrival I called the front desk to pass on to housekeeping this instruction which they claimed they were happy to do. Later that afternoon, my room was cleaned. I called and complained. The front desk apologized and said it would happen again....Next day it happened again. I no longer felt like saying anything would do any good and only had one more day. Near the middle of that day I spied an employee checking a list, I asked if she was with housekeeping and she said yes. I then asked if she had any special instructions for my room. She said she had none. So, we have a front desk/management that listens but doesn't act on guests instructions. This was further confirmed when I called down for them to retrieve my car in preparation for my checking out and departure. When I got down to check out, I had to wait for them to get the car; the valet was just standing there until the front desk person passed on my repeated instruction to get the car. The front desk staffer did not ask how my stay was. I hoped for a feedback survey, none has come so far. I tried to complain to Hilton; 5 minutes on hold = I'll post it on sites like this one.

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