Home2 Suites By Hilton Asheville Biltmore Village

“Great Stay and Great Staff!”

I really enjoyed my visit to Home 2 Suites Asheville in Biltmore Village. I'm sure it was in a prime location before hurricane Helene hit, but unfortunately most of the nearby businesses are closed and/or destroyed. The hotel is in great shape, however, and was very clean and comfortable. Great … lisää

I really enjoyed my visit to Home 2 Suites Asheville in Biltmore Village. I'm sure it was in a prime location before hurricane Helene hit, but unfortunately most of the nearby businesses are closed and/or destroyed. The hotel is in great shape, however, and was very clean and comfortable. Great staff that are very friendly and helpful, especially with information on where to dine and local attractions. David at the front desk was awesome! Room was very spacious with great amenities. I would highly recommend this hotel to everyone traveling to Asheville.

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“Close by the Biltmore Estate”

Stayed here to be close to Biltmore Estate for our tour the next day. Sad to see the devastation around the hotel from the Hurricane Helene back from September 2024. The hotel is back open after the flooding. The swimming pool will have to be repaired but that’s understandable because they had to g… lisää

Stayed here to be close to Biltmore Estate for our tour the next day. Sad to see the devastation around the hotel from the Hurricane Helene back from September 2024. The hotel is back open after the flooding. The swimming pool will have to be repaired but that’s understandable because they had to get the hotel up and running again. The water came up to the second level which is where the lobby for this hotel is . Robert was very accommodating and replaced the mattress on the pull out couch in our room, as the one we had was terrible .

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“Long-time Loyal Customers Sadly Disappointed with Our Most Recent Stay”

We have stayed at the hotel many times in the past. The hotel was ravaged by Helene. A year after the storm, no apparent attempt to restore the grounds adjacent to and around the hotel has been made. Weeds were as high as our knees and no grass has been planted or trees. One of the two elevators wa… lisää

We have stayed at the hotel many times in the past. The hotel was ravaged by Helene. A year after the storm, no apparent attempt to restore the grounds adjacent to and around the hotel has been made. Weeds were as high as our knees and no grass has been planted or trees. One of the two elevators was not working. We usually exit the side doors using the stairs. After we arrived, someone put stickers on the side doors saying an alarm would sound and not to open. No alarm went off and we continued to use since only one elevator was working and we always used the stairs and exits in the past since they were and are more convenient.The carts to transport our luggage from our car to our room was filthy. The kitchen sink in our room did not drain properly and there was debris at the bottom of the drain that we did not want to try and remove.The carpets in the hallways and room were not clean and look old and worn. The halls and rooms and garage still smell like mildew. The hotel still clearly has a long way to go before it is back to any resemblance of its past self prior to Helene.

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