Springhill Suites By Marriott Asheville

“Great location and rooms!!”

This hotel was very clean and rooms were very comfortable! Housekeeping was to come every other day, but one of our friends wasn't feeling well and wouldn't you know that housekeeping was rapping on the door the first dat. My bad for not hanging the Do Not Disturb sign. Towels were replenished in … lisää

This hotel was very clean and rooms were very comfortable! Housekeeping was to come every other day, but one of our friends wasn't feeling well and wouldn't you know that housekeeping was rapping on the door the first dat. My bad for not hanging the Do Not Disturb sign. Towels were replenished in abundance and all was well. The only complaint we had was the breakfast staff. The food was good. Typical for hotel breakfasts but both days the waffle batter ran out, I politely asked staff to replenish and 25 minutes (yes, we timed it) later it appeared. The irritating part was we could hear them standing just inside the swinging door laughing and having a good old time, but clearly NOT doing their job. Very discouraging!! Front desk staff was great!! Location to the Biltmore estate was minutes. Would definitely stay again but would approach front desk sooner regarding the breakfast staff.

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“A positive experience”

We stayed here for two nights. The hotel was clean and comfortable with a varied breakfast and an indoor pool. It was also easy to find. We were visiting the Biltmore estate the next day, and the gentleman at night was kind enough to print out directions for us. Our main concern was that there … lisää

We stayed here for two nights. The hotel was clean and comfortable with a varied breakfast and an indoor pool. It was also easy to find. We were visiting the Biltmore estate the next day, and the gentleman at night was kind enough to print out directions for us. Our main concern was that there was only one elevator which needed maintenance, and we encountered guests leaving the elevator with their 3 dogs. We were not aware that non-service dogs were allowed, as my husband has severe allergies. I spoke with Farrah about my concern and she was very professional and caring. She mentioned that changes were coming to bring it up to Marriott standards. All in all, it was a positive experience.

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“Typical SpringHill Suites Experience”

I stayed here with my mom a few days ago when we visited Asheville, and it is what one would expect of a typical SpringHill Suites: mostly clean, spacious rooms, comfortable beds, friendly staff, a solid complimentary breakfast that includes 2 waffle makers, has a pool, and is reasonably priced. … lisää

I stayed here with my mom a few days ago when we visited Asheville, and it is what one would expect of a typical SpringHill Suites: mostly clean, spacious rooms, comfortable beds, friendly staff, a solid complimentary breakfast that includes 2 waffle makers, has a pool, and is reasonably priced. Something different about this particular property is that it doesn’t have a hot tub with its pool, which was slightly disappointing, but the pool was fine. There was always plenty of parking, and the hotel is less than 10 minutes away from downtown Asheville and the Biltmore. My only other complaints are that the rooms are bit old and run down (I noticed several spots of wallpaper beginning to peel off in our bathroom), and that, for some reason, when housekeeping came to our room they only made one of the queen sized beds, and not both? We weren’t expecting housekeeping to even come by since we were only there for 2 nights, so it was fine, just very strange. Despite this, we had a good experience overall!

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“Friendly staff but the property needs a face lift”

I was a little shocked at the quality of this place. While the room was mostly clean, the bathroom was struggling. An old washcloth from a previous guest still hanging on the shower curtain, a leaky sink, and a slightly moldy curtain. The staff members I encountered were friendly but this place nee… lisää

I was a little shocked at the quality of this place. While the room was mostly clean, the bathroom was struggling. An old washcloth from a previous guest still hanging on the shower curtain, a leaky sink, and a slightly moldy curtain. The staff members I encountered were friendly but this place needs some work!

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