Graystone Lodge, Ascend Hotel Collection

“A Special Place!”

A first time visit was thoroughly enjoyed. Would have no reservations about coming again.First time great experience.

“Must stay”

Everything was 10/10 . Clean rooms, friendly staff , great breakfast! We will definitely be back

“-Mixed experience. Had potential but fell short in some areas-”

The lodge was clean, modern, and the room and bathroom were both a decent size. The staff was friendly, and I appreciated the good breakfast every morning, along with the always available warm coffee and tea in the lobby. They also offered warm cookies upon arrival, which was a nice touch. The pool… lisää

The lodge was clean, modern, and the room and bathroom were both a decent size. The staff was friendly, and I appreciated the good breakfast every morning, along with the always available warm coffee and tea in the lobby. They also offered warm cookies upon arrival, which was a nice touch. The pool area also looked very nice and clean, although I didn’t get a chance to use it. The location was very convenient, within walking distance to a shopping center that had a Thai restaurant, a grocery store, and several other businesses. There were also many places to eat within a short driving distance, which made it easy to find different dining options during our stay. The lodge was also close to Blowing Rock, the Blue Ridge Parkway, and Grandfather Mountain, making it a good base for sightseeing and outdoor activities. Boone itself is a pretty basic town with a small shopping mall, a nice university atmosphere, and a good variety of restaurants. The main issue during our stay was the hot water. For most of the trip, the shower water kept going from hot to warm and then cold. When I first mentioned it to the front desk, one of the employees explained that the lodge had two water heaters and that when there were many guests, the water temperature could fluctuate. I found that explanation a bit unusual since I’ve never experienced that before, and I wish the issue had been addressed properly the first time I mentioned it. Unfortunately, taking cold showers for 3 days in cold weather took away a lot of the comfort and enjoyment to the stayed. The day before we left, I went back to the front desk and a different employee immediately contacted maintenance. They discovered there was actually a problem with one of the water heaters, and after that the issue was fixed. I appreciated that she took the concern seriously and resolved it quickly. Another small downside was that the room did not have a comfortable chair. Despite the hot water issue, the lodge was clean, comfortable, and had several nice amenities with friendly staff.

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