Hampton Inn & Suites Chapel Hill-Carrboro Downtown

“Nice Hotel, Parking is a ripoff”

The location was perfect for us. Breakfast was good, Rooms very nice. What bothers us is the ubiquitous PMC parking system. First, the parking garage's first 3 floors are free to the public but not hotel guests although many were seen using them apparently to avoid the $20.00 per night parking fee … lisää

The location was perfect for us. Breakfast was good, Rooms very nice. What bothers us is the ubiquitous PMC parking system. First, the parking garage's first 3 floors are free to the public but not hotel guests although many were seen using them apparently to avoid the $20.00 per night parking fee for the top 3 floors. There is zero security provided for this fee. It is not especially well lit. The only way to properly park is to set up an account via a smart phone and input a lot of personal information, tag#, telco#,and credit card #. No option for cash payment. Lastly, even though there is no cash option, PMC charges 7.5% on top of the $20 per night as a "Service Fee"! What Service? I know this form of nickel and dime gouging is commonplace but hotels need to realize that if no value is added , the public will resent such fees and rightly consider them gouging. Also, the smoke detector in our room was taped over so it likely wasnt fucntional.

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“Suites not stocked with anything...I could only get a styro plate and plastic silverware from the breakfast room..”

Great location. Signage not great, so hard to find. Staff helpful. Rooms a little tired. We reserved a suite and were very disappointed that even though it had a dishwasher, it had no utensils, no dishes, no silverware (no knives) , no bowls, etc. We had hoped to make a bag salad and there was … lisää

Great location. Signage not great, so hard to find. Staff helpful. Rooms a little tired. We reserved a suite and were very disappointed that even though it had a dishwasher, it had no utensils, no dishes, no silverware (no knives) , no bowls, etc. We had hoped to make a bag salad and there was nothing to make it in I went to the desk to see if there was a mistake and was told no, they don't stock the kitchens at all.

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“Gotta work on this one, Hilton”

I really wanted to like this hotel, because I will be visiting carrboro often over the next few years. But annoying, quickly addressed repairs, have instead, fallen through the cracks. First, the good things. The rooms are dark and good for sleeping, and the pillows are wonderful. The people are fr… lisää

I really wanted to like this hotel, because I will be visiting carrboro often over the next few years. But annoying, quickly addressed repairs, have instead, fallen through the cracks. First, the good things. The rooms are dark and good for sleeping, and the pillows are wonderful. The people are friendly. The location is wonderful. However, the rooms need an upgrade. The shower curtain didn’t fit on the rack, and so water would end up on the bathroom floor with every shower. It looks like plenty of towel racks were on the wall, but now all that is left are holes. See photos. I didn’t receive all my points that I was supposed to receive, and I tried to call the hotel twice upon my return home and there is no answer. Not even a voicemail option. Lastly and most importantly, I had to move rooms because my shower water could not be regulated. It was either scolding hot, or extremely cold. When I addressed it the next day with the desk, they said they are aware and it is a problem in some rooms, and the only solution was to move me, since they didn’t have a plumber available that could pull out all the pipes (??) If this is a problem, why wouldn’t you check all the rooms and make sure that no one stays in any of those rooms to avoid inconveniencing any of your guests?

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