Grand Bohemian Charlotte, Autograph Collection

“Excellent hotel with exceptional staff”

My husband and I just departed the Grand Bohemian in Charlotte after a wonderful stay in a Park Suite room. We truly appreciated the upgrade to a Park Suite from the Church Suite room we booked. This location is so convenient for walking to both the football and baseball stadiums, as they are about… lisää

My husband and I just departed the Grand Bohemian in Charlotte after a wonderful stay in a Park Suite room. We truly appreciated the upgrade to a Park Suite from the Church Suite room we booked. This location is so convenient for walking to both the football and baseball stadiums, as they are about a half mile walk away. There are also a number of good restaurants in the area if you choose to dine outside of the hotel. The front desk personnel are so efficient and responsive! Anytime we texted or called about a request, they were extremely professional and very prompt! Dolores did such a great job of keeping the Executive Lounge stocked with beverages and snacks and it was always spotless and clean. Linda is also real gem! She assisted me with a small request as we were checking out and she was just wonderful! She went the extra mile for me, which I truly appreciated. Grayson was always very helpful with regard to arranging a convenient time for Housekeeping to freshen up our room each day, as we typically did not depart from our room for the day till late morning or early afternoon. The Housekeeping staff did an outstanding job each and every day. We travel a good bit and I have to say that this was the BEST experience with Housekeeping that we have ever had! The room was very clean upon check-in and they always did an excellent job of refreshing our room. Also, we truly appreciated that there were plenty of wash cloths, hand towels and bath towels. Some hotels have a tendency to only leave 2 sets of towels in a King room, but we usually use extra towels for drying water off the vanity or drying my long hair, so the fact that we didn’t have to request extra towels was so appreciated. We took advantage of the dining options in this hotel, both at Mico, Buho and room service. We always had good food and good service. Our favorite in-hotel dining experience was at the Mico bar and Autumn was an excellent server! Somehow, even though she was taking care of several different customers at once, she had a genuine way of making us feel like we were her top priority. Lastly, the valet staff does an excellent job and they are so personable. We almost hated to leave because we had such a wonderful and comfortable stay. The bed slept comfortably, the bed and bath linens are of a high quality and the furniture sits comfortably. Although the hotel itself is exceptional, the wonderful staff at this hotel is truly what sets it apart from other hotels.

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