Renaissance Charlotte Southpark

“Outstanding Stay Made Even Better by Exceptional Service”

My wife, Angela, and I recently celebrated our 19th wedding anniversary with a stay at the Renaissance Charlotte SouthPark, and it exceeded our expectations in every way. A few days before our arrival, I called the hotel to make sure everything was set for our anniversary weekend, which also inclu… lisää

My wife, Angela, and I recently celebrated our 19th wedding anniversary with a stay at the Renaissance Charlotte SouthPark, and it exceeded our expectations in every way. A few days before our arrival, I called the hotel to make sure everything was set for our anniversary weekend, which also included attending the Chris Brown concert. Trinity at the front desk answered my call, assured me that everything was in order, and even mentioned that she would be working when we arrived. True to her word, Trinity greeted us at check-in with a warm smile, made the entire arrival process seamless, helped us with parking, and made us feel genuinely welcomed. Later, she surprised us by personally delivering to our room champagne and snacks in celebration of our anniversary. It was such a thoughtful gesture that immediately made our stay feel special. As Marriott Elite members, we enjoyed access to the Club Lounge, and over the next few mornings we had the opportunity to interact with Trinity several more times. She wasn't just friendly to us though. She treated every guest with the same warmth and genuine hospitality. She remembered people, started conversations, checked on guests, and always seemed eager to help. It's rare to encounter someone who naturally makes people feel so valued. When we checked out, Trinity was there once again to wish us a safe trip home. I asked how long she had been with the hotel, and she told me about five months. If she continues providing this level of service, there's no limit to where she can be in the next five years. Marriott has someone truly special on its team, and I sincerely hope they recognize and invest in her because she represents the very best of what hospitality should be. Beyond the exceptional service, the hotel itself is immaculate. Our room was spacious, comfortable, and filled with natural light. The fitness center was excellent, and the SouthPark location is hard to beat. My wife especially enjoyed taking walks through the beautiful surrounding neighborhoods, which added another relaxing element to our trip. She said this was the only place that we can in when visiting Charlotte. And it was also a straight shot into downtown, where we drove to attend the Usher & Chris Brown concert. This anniversary getaway created wonderful memories, and Trinity's outstanding customer service played a huge part in that. We will absolutely stay here again and highly recommend this hotel to anyone visiting Charlotte.

vähemmän

“A stay worth every dime!!”

This is a great location and very nice hotel. The customer service from the door was impeccable. I arrived early and needed a drink and a bite to eat. Even though they were closing the dining/bar until dinner Riziki and Juan took care of me. I’m forever grateful for their kindness. I will definitel… lisää

This is a great location and very nice hotel. The customer service from the door was impeccable. I arrived early and needed a drink and a bite to eat. Even though they were closing the dining/bar until dinner Riziki and Juan took care of me. I’m forever grateful for their kindness. I will definitely be back for my next visit. Thank you Renaissance Charlotte Southpark!!

vähemmän

“Amazing Dining Experience!”

Perfect location! 5 mins from the mall and just a short drive from downtown. The breakfast downstairs was wonderful. Riziki, Syvie, Carlos and John were wonderful great hosts and made our dining experience even better.

“Awesome stay”

Awesome stay and service from Rizikie Luna. She made our stay even more memorable with her excellent service and smile