Tru By Hilton Charlotte Airport Lake Pointe

“Fantastic Stay at Tru Hilton Charlotte - Excellent Service and Rooms”

We recently stayed at the Tru by Hilton in North Carolina, and we were extremely impressed with the entire experience. After a long 10‑hour drive, we arrived late in the evening and went straight to the front desk. Kayleigh greeted us immediately and could tell we were exhausted from the road. She… lisää

We recently stayed at the Tru by Hilton in North Carolina, and we were extremely impressed with the entire experience. After a long 10‑hour drive, we arrived late in the evening and went straight to the front desk. Kayleigh greeted us immediately and could tell we were exhausted from the road. She was incredibly professional, efficient, and made the check‑in process quick and effortless. She even gave us excellent food recommendations that offered delivery, which was a huge help since we didn’t want to go back out. We checked out early the next morning and were assisted by Ryan at the customer service desk. He was just as professional and went above and beyond — providing the quickest route back to the interstate, pointing out where to grab coffee before heading out, and wishing us safe travels. The room was spotless and exactly what we expect from Hilton. The neighborhood was quiet and pleasant, and although the hotel is a few minutes off the interstate, it was absolutely worth the short drive. The parking lot was full, so finding a spot was a bit challenging, and we didn’t stay for breakfast due to our schedule. However, based on the outstanding service we received at check‑in and check‑out, I can only imagine breakfast would have been excellent as well. Thank you for an exceptional overnight stay.

vähemmän

“Marisa at the Front Desk is the best!”

Upon checking in, Marisa at the Front Desk was amazing! Super sweet, friendly and so helpful! Made my late check in a breeze and well as a pleasant end to a difficult travel day

“A beautiful ending”

After having a nightmare travel experience, we came to Tru, and right away felt a sigh of relief. I wish we would've met Andrea the night before, and not when we were about to leave in the morning. She had such a beautiful smile, and infectious personality. I wish there were more people like that i… lisää

After having a nightmare travel experience, we came to Tru, and right away felt a sigh of relief. I wish we would've met Andrea the night before, and not when we were about to leave in the morning. She had such a beautiful smile, and infectious personality. I wish there were more people like that in the world!!

vähemmän