Doubletree By Hilton Greensboro Airport

“Exceptional Stay, Highly Recommended”

My stay at the DoubleTree Greensboro airport was truly exceptional. The front desk staff were incredibly welcoming and helpful, but she did not offer me the signature warm cookie. I was extremely tired from my long flight and Jamil offer me a hot meal and cold drink to end my night. She deliver th… lisää

My stay at the DoubleTree Greensboro airport was truly exceptional. The front desk staff were incredibly welcoming and helpful, but she did not offer me the signature warm cookie. I was extremely tired from my long flight and Jamil offer me a hot meal and cold drink to end my night. She deliver the meal to my room, wow! taking about front door service. I have season fried wings with fries which was finger licking good. DoubleTree offers pickup service from the airport and Neesh the driver put my luggage in the van and took them to the front desk and drove me back to the airport at the end of my trip. She was conversational and extremely friendly. My room was spacious, impeccably clean, and the bed was one of the most comfortable I've ever slept in. The hotel's location was perfect for my place of business. I can't wait to return on my next visit!"

vähemmän

“Very nice accommodations but the restaurant ...”

Very nice comfortable room, clean and quiet. Had breakfast in the hotel, but that was another story. The breakfast service was terrible. I had to seek out the waitress in the kitchen myself in order to get seated. When the food came, it was a good five minutes before any silverware was provided… lisää

Very nice comfortable room, clean and quiet. Had breakfast in the hotel, but that was another story. The breakfast service was terrible. I had to seek out the waitress in the kitchen myself in order to get seated. When the food came, it was a good five minutes before any silverware was provided. I had ordered pancakes, but the syrup had to be requested twice. No milk or cream was ever provided for the coffee . better training for the wait staff in the dining area is mandatory.

vähemmän

“NO DIAMOND CREDIT ON ALCOHOL. Perfectly clean and comfortable. Odd Customer Service Experience overall.”

1. Check in was seamless with digital key as it should be. 2. Don’t recall her name, but clerk with beautiful wavy red hair was welcoming and friendly. 3. Nice upgrade to King Suite with sofa, fridge and microwave. 4. Went to bar to use my LT Diamond Credit. Bartender nowhere to be found. Aft… lisää

1. Check in was seamless with digital key as it should be. 2. Don’t recall her name, but clerk with beautiful wavy red hair was welcoming and friendly. 3. Nice upgrade to King Suite with sofa, fridge and microwave. 4. Went to bar to use my LT Diamond Credit. Bartender nowhere to be found. After 5 minutes asked desk who said he might be doing Room Service delivery. Eventually, Non energized bartender arrived. After limited wine options were presented, I ordered Margaritas Rocks with Salt. At finalization, he began to pour into unsalted glass. I was then told he had no salt and unceremoniously handed me the cocktail. I asked if the restaurant had no salt. He handed me a salt shaker, which I opened, poured into a napkin, and finished preparing my own drink with a clean glass. No acknowledgment, no apology. 6. At 0430 departure, I asked for a folio. It didn’t show the Diamond Credit from the bar. He assured me Amex would reflect correct amount and couldn’t generate one since he was in the middle of his audit. He assured me he would email ASAP. That never happened. 7. Called next morning. It was only then I was was told Diamond Credit didn’t count towards Alcohol at this property. Not a NC thing, but property didn’t participate. It should have been noted in my Card Key Jacket. The jacket I would have never gotten with a digital key. It was reportedly adjusted, but now still have an Expense Report reconciliation nightmare to deal with. If you’re not going to play like a Hilton, don’t play in the Hilton landscape. I’ve spent 35 years dedicated to a chain. I deserve a return of that loyalty.

vähemmän