Embassy Suites Greensboro Airport

“Thank You MaKayla !”

I would like to recognize MaKayla for her outstanding customer service during our recent stay at Embassy Suites Greensboro. Unfortunately, our room had a strong odor of smoke and mold, which was disappointing. However, MaKayla handled the situation with professionalism, empathy, and a genuine desi… lisää

I would like to recognize MaKayla for her outstanding customer service during our recent stay at Embassy Suites Greensboro. Unfortunately, our room had a strong odor of smoke and mold, which was disappointing. However, MaKayla handled the situation with professionalism, empathy, and a genuine desire to make things right. She listened to our concerns, responded promptly, and provided enough points to cover one night of our stay, which we greatly appreciated. While the room issue was unfortunate, MaKayla's excellent service and commitment to guest satisfaction turned a negative experience into a much more positive one. Thank you, MaKayla, for your kindness and for going above and beyond to assist us.

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“Don’t forget to tip your omelette chef, they are perfect at this breakfast buffet.”

Last night I checked in a rain storm. There were 5 people in front of me in the line at check-in. Makayla was so efficient and quick it was amazing. While I was checking in she received a phone call from an obviously disgruntled patron, and handled them with professionalism and ease without missing… lisää

Last night I checked in a rain storm. There were 5 people in front of me in the line at check-in. Makayla was so efficient and quick it was amazing. While I was checking in she received a phone call from an obviously disgruntled patron, and handled them with professionalism and ease without missing a beat during my check-in. My room was clean, but did seemed to have some moisture issues. The wallpaper was wrinkly and so were some of the prints on the wall. There was a dehumidifier in my room to help with this issue. This morning at breakfast might’ve been the best coffee I’ve ever had on a buffet. Shannon the omelette chef made five perfect omelettes at the same time and he is the reason I am writing this post. I want people to remember to tip their omelette chef and other people they encounter in the service industry. Hopefully you get Shannon as your omelette chef but if not, please tip whoever is here.! the staff at this hotel are impeccable!

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“The Good, the So-So, and the Ugly”

As a Hilton Honors member, I travel a good bit, and choose Embassy Suites 90% of the time, with Homewood Suites the other 10%. The Good: * Good location for the things we needed/wanted to do while in Greensboro. * The staff is super friendly, and for the most part, very attentive to requests. * Gi… lisää

As a Hilton Honors member, I travel a good bit, and choose Embassy Suites 90% of the time, with Homewood Suites the other 10%. The Good: * Good location for the things we needed/wanted to do while in Greensboro. * The staff is super friendly, and for the most part, very attentive to requests. * Given its age, this ES is very clean. * Parking is not an issue here, as with ES’s in larger cities. The So-So: * This ES is old and dated, and is really starting to show it. Room seemed a bit musty. * Only one hook to hang a towel in the bathroom. For a family of 4, that’s an issue. The bad: * Breakfast, for several reasons. Breakfast is the main reason we choose ES so much, but this ES misses the boat on breakfast. First, the layout is horrendous. The line for the omelette bar only needs to be 4-5 deep before it stretches out into the buffet and seating areas. Second, during our stay, it was always a struggle to have enough bowls, utensils, etc. available, and keeping the buffet refreshed seemed to be an issue.. Third, the selections/options are limited - not what I’m used to at other ES’s (only 1% milk available for cereal, etc., and cereal selection was awful). Fourth, they seem to be very under-staffed for breakfast. Those working are attentive and friendly, but they are so few, and can only do so much. Would I stay here again? Probably. Is it in my top 5 ES hotels? No. Did I still tip the omelette guy and housekeeping? You bet I did.

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