Hilton Garden Inn Jacksonville

“Jville Visit”

Anila was wonderful and so welcoming from the minute we arrived. We enjoyed meeting Mark and Jen at the bar as well. Truly can't say enough great things about these folks. Areas for improvement or suggestions: 1) Clean the laundry area -- machines need to be cleaned and the entire room needs dustin… lisää

Anila was wonderful and so welcoming from the minute we arrived. We enjoyed meeting Mark and Jen at the bar as well. Truly can't say enough great things about these folks. Areas for improvement or suggestions: 1) Clean the laundry area -- machines need to be cleaned and the entire room needs dusting and vacuuming --- THANK YOU Anila for allowing us to us this space prior to our room being available 2) Understand the shuffle between the bar ownership and such, but it was a bit inconvenient that some liquor was not available due to awaiting the liquor license --- THANK YOU Mark and Jen for serving us with a smile and providing fun conversation and great service!

vähemmän

“Nice stay!”

Pros: Clean rooms (particularly liked the updated bathrooms) and public spaces, ample parking, nice ambience with the fire pit out front, safe area with plenty of food and shopping options nearby, pleasant staff. Cons: The front desk staff needed more training because it took a call to a manger t… lisää

Pros: Clean rooms (particularly liked the updated bathrooms) and public spaces, ample parking, nice ambience with the fire pit out front, safe area with plenty of food and shopping options nearby, pleasant staff. Cons: The front desk staff needed more training because it took a call to a manger to get us checked in after a very long travel day and smells from the lobby restaurant linger into the public spaces.

vähemmän

“Choose another hotel !”

The hotel itself is quite dated. We certainly didn't receive the warm American welcome that we were expecting, it was almost like we were an inconvenience ! Our room smelt of dog, so be aware if you are planning on staying here, to ask for a pet free room. We did everything we could to try and get … lisää

The hotel itself is quite dated. We certainly didn't receive the warm American welcome that we were expecting, it was almost like we were an inconvenience ! Our room smelt of dog, so be aware if you are planning on staying here, to ask for a pet free room. We did everything we could to try and get rid of the smell but not very successfully ! We were advised about breakfast times at check in but were not advised that there was a fee for breakfast. We decided to have breakfast elsewhere as it was not very inviting at the hotel. I think the only redeeming feature was that it had aa good self service laundry ! I certainly wouldn't stay here again and would recommend choosing elsewhere if you're looking to stay in Jacksonville !

vähemmän