Shutters On The Banks

“Horrible Customer Service, Great Amenities”

I booked through a 3rd party and when I arrived, they had given away my king room w/sofa bed and balcony/patio. They didn't tell me, but gave me a key to a double queen room without a balcony/patio. When I saw the room and notified the manager of the error, she said they didn't have any kings left … lisää

I booked through a 3rd party and when I arrived, they had given away my king room w/sofa bed and balcony/patio. They didn't tell me, but gave me a key to a double queen room without a balcony/patio. When I saw the room and notified the manager of the error, she said they didn't have any kings left nor any ocean view queens. When I asked about a discount, she said to take it up with my 3rd party and she couldn't do anything but I could cancel if I wanted. I kept the room since everything around was booked for Labor Day weekend. I called my 3rd party, who called the manager and only then would she offer a 10% discount (she should have already offered that since the room was a much lower quality and inexpensive room than what I paid for). Other than that, everything was great. It's right on the beach with any easy walking path to the beach. Indoor and outdoor pools were nice and especially the indoor hot tub was nice. We played some corn hole too. Breakfast was good and our beds were comfortable. It was mostly quiet, except for one night when a large party was happening at the property next door. We would like to book again, but afraid we won't get the room we paid for again.

vähemmän

“Nice place with easy beach access”

Had a nice one night stay while I was driving down the coast. It is convenient to the Wright Bros Memorial and of course the beach. They have a walkway heading from the hotel to the beach for easy access. The room was clean and cozy, I had no issues. It was also in the shoulder season, so they wer… lisää

Had a nice one night stay while I was driving down the coast. It is convenient to the Wright Bros Memorial and of course the beach. They have a walkway heading from the hotel to the beach for easy access. The room was clean and cozy, I had no issues. It was also in the shoulder season, so they were not very busy.

vähemmän

“Average wouldn’t stay here again”

Nice room, beautiful views. Breakfast is mid… housekeeping terrible don’t expect service… flys flys flys… bring your swatter they are driving us crazy.

“Felt like a motel more than hotel, amenities lacking.”

The hotel felt more like a motel. The lack of amenities did not meet the size of the patrons registered. Washer and dryer for laundry services was lacking with only one each for a huge amount of rooms. A small tight room was used to serve breakfast, waffles, danish, mini muffins, fruit, toast, scra… lisää

The hotel felt more like a motel. The lack of amenities did not meet the size of the patrons registered. Washer and dryer for laundry services was lacking with only one each for a huge amount of rooms. A small tight room was used to serve breakfast, waffles, danish, mini muffins, fruit, toast, scrambled eggs, sausage patties, juice and coffee (watered down). The staff were kind and courteous at the front desk. I did like the balcony, but only if you have 3rd floor or higher, otherwise you are looking at a sand dune. The mini fridge was adequate. The beds were comfortable. The ice machine was a walk to the other complex. There was an outside pool, and a room with exercise equipment, which was adequate. I probably won't be staying there again, unless you have children. The plus was a wooden walkway which led to a geo mat laid down on the sand to climb onto (steep initially) not handicap accessible, treacherous for seniors. The entrance to the beach was breath taking and adequate space.

vähemmän