Shutters On The Banks

“Horrible Customer Service, Great Amenities”

I booked through a 3rd party and when I arrived, they had given away my king room w/sofa bed and balcony/patio. They didn't tell me, but gave me a key to a double queen room without a balcony/patio. When I saw the room and notified the manager of the error, she said they didn't have any kings left … lisää

I booked through a 3rd party and when I arrived, they had given away my king room w/sofa bed and balcony/patio. They didn't tell me, but gave me a key to a double queen room without a balcony/patio. When I saw the room and notified the manager of the error, she said they didn't have any kings left nor any ocean view queens. When I asked about a discount, she said to take it up with my 3rd party and she couldn't do anything but I could cancel if I wanted. I kept the room since everything around was booked for Labor Day weekend. I called my 3rd party, who called the manager and only then would she offer a 10% discount (she should have already offered that since the room was a much lower quality and inexpensive room than what I paid for). Other than that, everything was great. It's right on the beach with any easy walking path to the beach. Indoor and outdoor pools were nice and especially the indoor hot tub was nice. We played some corn hole too. Breakfast was good and our beds were comfortable. It was mostly quiet, except for one night when a large party was happening at the property next door. We would like to book again, but afraid we won't get the room we paid for again.

vähemmän

“Shutters on the Brink”

The location was absolutely perfect! The breakfast is low-grade unhealthy for the most part. The room service is lacking attention to detail. Mostly, towels were refreshed and garbage taken out. Sheets changed once which was fine. That was about it. We were there over a week and not once was the t… lisää

The location was absolutely perfect! The breakfast is low-grade unhealthy for the most part. The room service is lacking attention to detail. Mostly, towels were refreshed and garbage taken out. Sheets changed once which was fine. That was about it. We were there over a week and not once was the toilet tub or sink cleaned. I cleaned my sink out as I brought Clorox wipes with me, but I did not bring a toilet brush or cleaning supplies. The price was reasonable. The Dune walking from the ocean back up to the accommodations is unfit for many people as we watched people struggle. A staircase might be a good idea. I had to clean all of the pans because particleboard was broken underneath the cupboard and nobody bothered to clean it up. There are cobwebs the pictures and the rug should either be totally taken out and replaced with flooring or at least vacuum vacuumed.

vähemmän

“Not Suitable for Seniors or Veterans: My Stay at Shutters on the Banks”

I'm a 78-year-old disabled veteran, and my stay at Shutters on the Banks in Kill Devil Hills was a very disappointing experience. I booked through Expedia and was assigned Room 202 on the second floor. I have a documented back condition (I also have NC handicapped plates), so a supportive mattress … lisää

I'm a 78-year-old disabled veteran, and my stay at Shutters on the Banks in Kill Devil Hills was a very disappointing experience. I booked through Expedia and was assigned Room 202 on the second floor. I have a documented back condition (I also have NC handicapped plates), so a supportive mattress isn't a luxury for me-it's a necessity. Unfortunately, the mattress in this room was in very poor condition: overly soft, worn out, and completely lacking support. After just one night, I woke up on May 12, 2026, in significant pain. It was clear the room was not suitable for my medical needs. I respectfully requested to cancel the remainder of my stay and asked for a prorated refund of the $1,358.67 I had paid, along with the release of a $50 incidental hold on my debit card. Management denied my request. What made matters worse was how dismissive the response felt. I was told the mattress is a Sealy Posturepedic and only two years old-as if that somehow outweighed the actual condition of the bed and the pain it caused (photo attached). Brand and age don't matter when the mattress is no longer supportive. I'm sharing this so others-especially seniors, veterans, or anyone with back or mobility issues-are aware. I expected basic understanding and customer care given the circumstances, but that was not my experience here.

vähemmän

“Average wouldn’t stay here again”

Nice room, beautiful views. Breakfast is mid… housekeeping terrible don’t expect service… flys flys flys… bring your swatter they are driving us crazy.