Hampton Inn Charlotte Matthews

“Fine hotel for a quick trip”

This was a good hotel for the price. The furniture in the room had some wear and tear (stains on the chair etc ) but overall it was a fine place for an overnight. The ice machines were empty on both days we stayed except for one location in the building. The breakfast was good on both mornings and … lisää

This was a good hotel for the price. The furniture in the room had some wear and tear (stains on the chair etc ) but overall it was a fine place for an overnight. The ice machines were empty on both days we stayed except for one location in the building. The breakfast was good on both mornings and there was a very small workout area with a treadmills and bike. The front desk staff was friendly at check in and check in was smooth.

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“Not Good”

I travel a lot for business and basically live in Hilton properties from Monday through Thursday. I rarely write a negative review but this property is so far from the Hilton standard that travelers should know about it. First impression, not good. The parking lot has remnants of trash scattered ab… lisää

I travel a lot for business and basically live in Hilton properties from Monday through Thursday. I rarely write a negative review but this property is so far from the Hilton standard that travelers should know about it. First impression, not good. The parking lot has remnants of trash scattered about, the rooms are well-worn and past their prime, and the fitness center was a mess - empty water cooler, no cups for water anyway and the bathroom was filled with trash. Then, I watched the person managing the breakfast pick up the tray used to catch cereal that missed the bowl, dump a few wayward Cheerios into her hand, lift the lid for the cereal container and put them back in. But, the part that bothered me most was that despite having a Do Not Disturb sign on the door, someone entered my room. Yes, they did leave water and I appreciate that but I know that if I needed more water, I could visit the front desk. To me, when you put the Do Not Disturb placard on the door, you expect that your room will be free from visitors. There was no emergency, no maintenance issue, no wellness check necessary - thus, no need to enter my hotel room. Skip this hotel - there are many other options in the area.

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“Front desk staff put money in her bra and joked about it —not okay”

I don’t usually leave reviews, but I feel like this needs to be addressed. My boyfriend stayed here recently for work, and while I was on FaceTime with him, something extremely unprofessional happened. He had his AirPods in, so I could clearly hear what was going on. He went to the front desk arou… lisää

I don’t usually leave reviews, but I feel like this needs to be addressed. My boyfriend stayed here recently for work, and while I was on FaceTime with him, something extremely unprofessional happened. He had his AirPods in, so I could clearly hear what was going on. He went to the front desk around 11 p.m. on Sunday, June 22nd, to ask for change to use the laundry room and some toilet paper. One of the front desk staff members he believes her name was Sharon (though he doesn’t fully remember) put the $20 bill he gave her into her bra and jokingly said, “You didn’t give me anything.” I understand humor exists in customer service, but this was completely out of line and made the situation very uncomfortable especially considering he was simply trying to do laundry and get basic necessities. I was on the call the entire time. Even from a distance, it was uncomfortable, awkward, and honestly, unprofessional. Guests should not have to deal with that kind of behavior. I hope management takes this seriously, because it’s not acceptable.

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