Quality Suites Pineville - Charlotte

“A reasonably priced and cozy home away from home”

Normally, as a Hilton premium member I would prefer to stick to Hilton when on official work within 5-6 miles from the Industry I visit.. Wanted to try a change and landed in Quality Inn Suites at Pineville. Surprised by service, quality & price. I shall give a 5+ to every aspect of the stay. Inter… lisää

Normally, as a Hilton premium member I would prefer to stick to Hilton when on official work within 5-6 miles from the Industry I visit.. Wanted to try a change and landed in Quality Inn Suites at Pineville. Surprised by service, quality & price. I shall give a 5+ to every aspect of the stay. Interaction with Sam at the reception, laid the foundation for my return the following weeks. Frequent travelers will surely find this place, spacious, strategically located, clean, hospitable, safe, ample parking and very reasonably priced. Check it out yourself if around here.

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“Still good, but changes aren't always for the best.”

I've been loyal guest here for almost a decade and a half. This is the first time I've ever felt compelled to give this hotel anything less than a 5/5 rating. But things are changing here. Ownership and management has changed, with a piece of green tape covering the old owner's name on the namepla… lisää

I've been loyal guest here for almost a decade and a half. This is the first time I've ever felt compelled to give this hotel anything less than a 5/5 rating. But things are changing here. Ownership and management has changed, with a piece of green tape covering the old owner's name on the nameplate behind the front desk. And the changes were evident beyond that during this stay. I normally save breakfast for the end of my reviews, but let's talk about that now. I've noiced a steady removal of items from the breakfast buffet over the years. They used to offer both bacon and sausage every morning, along with home fries and cranberry juice. Then they started alternating between sausage and bacon. Then the bacon vanished altogether. Then the home fries were replaced by tater tots before they, too, vanished. The cranberry juice also disappeared from their offerings. In short, what used to be one of the best hotel breakfasts in the business is now nothing special. Oh yeah, they no longer let you take your breakfast back to your room, a hotel policy that never made sense to me - it's not like they can stop you from eating pizza or Doordash delivered meals in your room, so... The long-time employees that made this hotel special also have departed in recent years. Ms. Rhonda no longer works here, and she had been on staff for over a decade. I haven't seen Ms. Lilie for my past couple of stays (I did speak to her over the phone back in November about the safe charge.) The new staff is okay, no complaints, but I'm not getting the same welcoming vibe from the new staffers that I had with the old guard. My suite was 103, with two queen beds and a sofa sleeper. No complaints with the room outside of a closet door that wouldn't latch (this was mentioned to staff upon check-out.) It was clean and comfortable, and I've always liked the layout of the suites here. Typically this hotel's internet has been more troublesome than most, but I actually had no issues this time. I will say that last time I stayed, the wi-fi got so bad I actually had to call their tech support and have them bypass their authentication screen for me, so I'm suspecting their system still "remembers" those settings from last time and that's why I was able to get around the typical Choice Hotels wi-fi woes. The indoor pool was closed for the duration of my stay. For now, I'll continue to recommend this hotel as a clean, reasonably priced hotel option in the Charlotte area with the added value and amenities of their suites. And it's by far the best Quality brand location in the area. But sadly, it's no longer the special place that I wholeheartedly recommended in the past. It's not too late to change course, (the bones of the hotel, with their roomy and well equipped suites, are still a compelling reason to stay here) so I hope the new owners decide to reverse some of their recent cost-cutting decisions.

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