Doubletree Cincinnati Airport

“Amazing Cusomer Service and Support”

My freshman college daugher missed her flight and was traveling solo...The customer service , especially Kyra at the front desk was incredible...She made sure she found the shuttle, helped her check in and provided her all the assitance she needed .... Hotel gave us a late checkout for the next mor… lisää

My freshman college daugher missed her flight and was traveling solo...The customer service , especially Kyra at the front desk was incredible...She made sure she found the shuttle, helped her check in and provided her all the assitance she needed .... Hotel gave us a late checkout for the next morning.... Kyra and the shuttle driver called to make sure my daugher was waiting for the shuttle in the right area (she was not).... My wife and I were to able to sleep knowing she was in good hands.....can't say enough thansk to Krya and her associates

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“Great Staff - Disappointing Room”

The staff at this DoubleTree were outstanding and are the main reason I am giving this hotel 4 stars instead of a lower rating. Logan, the shuttle driver, and Jake in the bar area were both exceptional. They were friendly, helpful, and truly made us feel welcome during our stay. Unfortunately, the… lisää

The staff at this DoubleTree were outstanding and are the main reason I am giving this hotel 4 stars instead of a lower rating. Logan, the shuttle driver, and Jake in the bar area were both exceptional. They were friendly, helpful, and truly made us feel welcome during our stay. Unfortunately, the condition of the room did not match the level of service provided by the staff. We noticed mold in the shower, dirt around the bed, and a used drinking glass still in the room when we arrived. That immediately made us question how thoroughly the room had been cleaned. Another frustration was that my digital key stopped working on the second day of our three-day stay. Having to return to the front desk and wait in line to have it reinstated was inconvenient and disappointing. I was also surprised that breakfast was not included, especially since several other Hilton brands offer complimentary breakfast. While the staff were excellent, the cleanliness issues and maintenance concerns need attention if this property wants to meet the standards many travelers expect from the Hilton family of hotels.

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“Pleasant stay experienced during an unexpected stopover due to severe weather in Chicago,Friendly staff and comfortable”

Due to severe weather in Chicago, I found myself in Cincinnati for 20hours. The DoubleTree Hotel is next door to the terminal building, and can reached by the complimentary hotel bus or a short walk. To be honest I walked because if there is a queue for the bus, it’s much quicker. The desk staff we… lisää

Due to severe weather in Chicago, I found myself in Cincinnati for 20hours. The DoubleTree Hotel is next door to the terminal building, and can reached by the complimentary hotel bus or a short walk. To be honest I walked because if there is a queue for the bus, it’s much quicker. The desk staff were very efficient even at 5 am and during the day were very helpful and accommodating. My room was clean and comfortable with coffee making facilities and a fridge. The bathroom was clean and fresh ( no mould or mildew around the shower). There was some airport noise but not excessive, and it wasn’t disturbing. The coffee shop for breakfast was good, and the server was polite,friendly and efficient. Coffee and omelette was $24 or £18 but it was fresh and came with toast. The Hotel itself was very tidy and well maintained, with all the public spaces well maintained and clean. A good business area with seating is available. I was very happy with my stay here before settling off on another flight.

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