Holiday Inn Express Cleveland Downtown By Ihg

“Browns fan to see the game with Green Bay.”

We have stayed here multiple times over the years and did again for the Browns/Packers game. Good win by the way. The hotel is perfectly located close to everything downtown. Parking is very convenient less than half a block away. Valet is available but we always park ourselves. Check-in was si… lisää

We have stayed here multiple times over the years and did again for the Browns/Packers game. Good win by the way. The hotel is perfectly located close to everything downtown. Parking is very convenient less than half a block away. Valet is available but we always park ourselves. Check-in was simple and the desk clerk was extremely pleasant. The rooms are fine for an overnight stay. The bathrooms could use an update as they're on the older side. We've done the breakfast in the past, which was fine, but did not on this occasion. I would certainly stay again the next time we're in town for a game or event.

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“Old building, lackluster employees/customer service.”

This hotel is in a very old building. Check in is in an odd hallway that had a bad smell. It was dark too, and the employee checking us in was uninterested and difficult to hear. The elevator was small and old. The room was very roomy and comfortable, but again, old and dated. The price was ri… lisää

This hotel is in a very old building. Check in is in an odd hallway that had a bad smell. It was dark too, and the employee checking us in was uninterested and difficult to hear. The elevator was small and old. The room was very roomy and comfortable, but again, old and dated. The price was right though for one night and because the location was very close to some great restaurants, shopping, and a concert at Rocket Arena. Valet parking was a big time pain. Thankfully one of the employees brought us a cart for our luggage (although the cart was very difficult to get through the revolving door). We had to wait probably 15 minutes for our car at check out and had to actually interrupt the two employees working (who were just talking to someone else at the valet desk - he seemed to be a sales guy or someone from a competing hotel) as the seemed to not realize there were actual customers waiting for their cars. We did not try the breakfast. Not sure I’d recommend this hotel. I appreciated the price and location but if something else was similar, I’d pick the other hotel.

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“Searching for a Working Ice Machine”

The hotel looked very nice, friendly staff, ok breakfast and bed comfortable. However, I had to go search for a working ice machine in the hotel. After spending close to $200 for one night, this is very unacceptable and crazy.