Intercontinental Suites Hotel Cleveland By Ihg

“Wonderful”

My suite was very clean, comfortable and was well appointed with everything I needed. The staff, from Valets, to front desk to bartenders and waitresses to the manager were all very pleasant, accommodating, and friendly. I would 100% stay here again!

“Outstanding service”

his hotel is a wonderful place to stay, especially if you are going to be visiting the Cleveland Clinic. There's a shuttle that travels between the local hotels and the main campus that is free of charge. The staff is outstanding and is always a bright spot in our regular visits. They placed us … lisää

his hotel is a wonderful place to stay, especially if you are going to be visiting the Cleveland Clinic. There's a shuttle that travels between the local hotels and the main campus that is free of charge. The staff is outstanding and is always a bright spot in our regular visits. They placed us in one of their newly remodeled suites, which was beautiful. Our only concerns are that the lighting could be brighter, and the refrigerator does not have a freezer. The staff are amazing and provide excellent customer service

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“This is the place to stay”

I will definitely stay again if the need arises. We were in Cleveland for a couple of days my Dad's surgery. The suite was everything we needed for this trip. The beds were comfortable. Everything was clean and tidy. The shower proucts/lotions have an earthy scent for a calming effect. We ordered r… lisää

I will definitely stay again if the need arises. We were in Cleveland for a couple of days my Dad's surgery. The suite was everything we needed for this trip. The beds were comfortable. Everything was clean and tidy. The shower proucts/lotions have an earthy scent for a calming effect. We ordered room service after a long day at the hospital. It came in a timely manner and the food was very tasty. The valet team was friendly and very efficient. The young man with caramel colored glasses who was there to provide assistance in the lobby was my favorite interaction of the trip. His smile and friendly demeanor along with the light hearted conversation we had put me at ease after an exhausting day. He jumped in and folded my Dad's wheel chair and loaded it into my car. I was grateful for support we received with this visit. The entire staff made everything easy. Thank you for the pleasant experience.

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“Pleasant visit with a few minor problems”

I really enjoyed the hotel and the room was really great. The staff were friendly and helpful. I do have a few comments that are slightly negative. 1) I had asked for an Ability room on the first floor, but the room I got was on the sixth floor and I didn’t ask for a change. 2) The thermostat di… lisää

I really enjoyed the hotel and the room was really great. The staff were friendly and helpful. I do have a few comments that are slightly negative. 1) I had asked for an Ability room on the first floor, but the room I got was on the sixth floor and I didn’t ask for a change. 2) The thermostat did not work at all and it was going to be a cool night. My husband gets very cold at night so I had wanted to be able to turn the temperature up if needed. I called and an engineer came and checked it out but wasn’t able to anything and suggested I could call the front desk and change rooms. I did not want to do this and luckily it didn’t get too cold. 3) Also, the lights in the bathroom either weren’t working or were very hard to figure out. Sometimes they would come on automatically but not go off when we left the bathroom. So we didn’t know whether to manually turn them off. We tried various ways and never figured it out. I also asked the engineer if he knew how to work those lights and he couldn’t figure them out either. I did appreciate the 2:00 check out time. We had appointments at Cleveland Clinic and were able to come back to our room to rest in between appointments. We also didn’t have to carry our belongings with us to our earlier appointments. We didn’t have a car to leave them in. All in all it was very pleasant.

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