Embassy Suites Columbus - Airport

“Not bad, not great, but solid.”

The Good: -This is a very convenient location if you're going to the airport. It's literally right across the street. We had a 6 AM flight and thought we'd depart from a hotel rather than our home, as we usually do. This hotel is perfect for that. -The staff (for the most part) were all very nice a… lisää

The Good: -This is a very convenient location if you're going to the airport. It's literally right across the street. We had a 6 AM flight and thought we'd depart from a hotel rather than our home, as we usually do. This hotel is perfect for that. -The staff (for the most part) were all very nice and kind. -There's a little happy hour in the lobby. While it's not the fanciest happy hour, they had beer, wine, and well liquors along with some light snacks. -Our room was nice and spacious, and the bed was comfortable -The shuttle TO the airport was great. The shuttle driver was available on demand (we waited maybe 3 minutes), and he was quite friendly. It couldn't have been easier. Areas to Improve -While this property is nice, it's definitely aging and could use some updates -Returning from our trip, we were initially told to call the shuttle via the courtesy phone in the airport. However, we were informed that the phone had been discontinued, so I had to call the hotel for the shuttle—no big deal. I was told it'd be 10 minutes. We waited close to 45 minutes for the shuttle to arrive. I thought about taking an Uber. I paid for the sleep and fly service- I didn't want to pay $25 to take a 3-minute Uber... -While the majority of the staff were nice, when I called for the shuttle, the person who answered the phone seemed annoyed or rattled. I'm wondering if she had several calls for the shuttle or something. She would ask me a question but then cut me off before I could answer it. Not the best interaction. Summary Overall, the experience was fine. I don't know that I would stay here again, mainly because of the shuttle situation on the way back from our trip. No one wants to wait 45 minutes after an extremely long day of travel. But the hotel was clean, quiet, and comfortable. We used some of our Hilton Honors points to pay for our room, bringing the price down to $65. But for $180, which I believe is the going rate for the hotel... you might find a better option. Still, if you just need to sleep and get to the hotel, this place will accomplish your goal.

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“Expect more from Embassy Suites”

Maybe I’m becoming too picky. I’m not paying and for what you get it is priced correctly. I expect more from the brand. Staff is very nice and helpful. Overall very dated hotel. In a room with two queen beds. First bed I chose is very had and makes a clanking sound everytime I move. Chose other bed… lisää

Maybe I’m becoming too picky. I’m not paying and for what you get it is priced correctly. I expect more from the brand. Staff is very nice and helpful. Overall very dated hotel. In a room with two queen beds. First bed I chose is very had and makes a clanking sound everytime I move. Chose other bed and it was comfortable and quiet, so I had a good sleep. The rooms are so dark with little lighting. The rooms aren’t overly dirty but they are dingy. Housekeeping took my dirty towels I had hung up to use again and didn’t leave new towels. I’m by myself so I still have a towel for the next morning. Breakfast is very good. Coffee is horrible. The hotel would fit the need if it’s one night before an early flight.

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