Hampton Inn & Suites Columbus-Easton Area

“Satisfied but underwhelmed”

Bed was very comfortable room was clean air unit didn’t work came on in the middle of the night. Staff was a little unprofessional, but professional.

“Apathetic Staff/Otherwise Nice”

First of all, this review could very well be a 5/5, but the staff really didn’t care to do anything to solve my issue. We stayed here in August of 2025. Another review said that the toilets clog very easily and sure enough my kid clogged up the toilet. I told the front desk around 5 pm and they … lisää

First of all, this review could very well be a 5/5, but the staff really didn’t care to do anything to solve my issue. We stayed here in August of 2025. Another review said that the toilets clog very easily and sure enough my kid clogged up the toilet. I told the front desk around 5 pm and they said they would send someone up with a plunger. I left the home and came back about 8:30 pm and nobody had done anything. I called the front desk and they requested I come to the front desk. I went down there and they said they didn’t have a plunger anywhere and they would notify the night guy. I assumed this mean they were notifying a maintenance guy who was coming in later. Don’t know why they had to summon me to the lobby instead of just telling me on the phone. Around 11:30 pm, they still had not done anything. I went to the front desk and a new person was working the desk, the “night guy”. He was nice and apologized, but said he doesn’t even work at this hotel and was just filling in. He said the hotel could not find a plunger and he didn’t have my room number to tell me. So apparently the day shift didn’t pass along any information. And how does a large hole not have a plunger? I told the night guy that I can’t have a room without a working toilet and they could give me a new room if they could accommodate. He said they had no rooms, which is incorrect because multiple rooms were still showing available online. I told the front desk if they had simply told me earlier they had no intention of helping, I would have just went to Walmart and bought a freaking plunger. In the night shift guys defense, I walked by his desk later and he said he was still trying to help me. At this point, my wife had just gotten the toilet unclogged. Apathetic day shift staff. Ridiculous. I guess they just expected me to not have a working toilet. Otherwise, it was a very nice hotel. They need to get thru staff in order.

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