Hilton Garden Inn Columbus-University Area

“Average Hilton Garden Inn”

The hotel is nice. During my last visit I woke up scratching and had 2 huge bites on my leg which looked like spider bites. I pulled off the bedding and saw a slit in the seam of the mattress. When I told the front desk agent she had the GM call me. He was very nice and apologetic.

“Another chain of Hilton to avoid for Diamond members?!”

We booked one night here since its location is good. Their room is updated, clean and modern. The staff at the front desk was friendly and accommodating (my late checkout request granted). If you are hoping to be treated well as a Diamond member, think again?! Maybe what you are getting would… lisää

We booked one night here since its location is good. Their room is updated, clean and modern. The staff at the front desk was friendly and accommodating (my late checkout request granted). If you are hoping to be treated well as a Diamond member, think again?! Maybe what you are getting would be a designated parking space, two complimentary bottles of water and "selected" breakfast items. Not long ago, this chain of Hilton hotels would still cover the cost of continental breakfast buffet. Now, their updated menu only allows you to use the $10 dining credit towards their six items on the menu (Greek Yogurt Bowl, Two Eggs Your Way, Buttermilk Pancakes, French Toast, Belgium-Style Waffles and Kid's Plate). In other words, all items that Diamond members can pick are all under $10. BTW, their $14 buffet only includes one hot item; oatmeal. Our breakfast service was not ideal, either. we were not offered the selection of toppings for pancakes and he attempted to remove my pancakes before I finished them. In addition, complimentary coffee in the lobby ran out before 8:30 AM. To make my "future" stay more enjoyable, I may consider bringing my own boiled eggs, fruits and yogurt from home. Putting out the sign of "DO NOT DISTURB" will be necessary, too, to avoid 9 AM housekeeping service (when their housekeeping is provide every other day or upon request, and my late checkout is 2 PM).

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