Courtyard By Marriott Cleveland Airport South

“Great for a short stay”

The hotel is very clean and quite. Great for a one night stay after a late flight. Staff was very friendly. Scott was super accommodating upon checkin. Room was clean with plenty of space, outlets, mini fridge etc. Downfalls are no airport shuttle and no free breakfast. I didn’t explore the area as… lisää

The hotel is very clean and quite. Great for a one night stay after a late flight. Staff was very friendly. Scott was super accommodating upon checkin. Room was clean with plenty of space, outlets, mini fridge etc. Downfalls are no airport shuttle and no free breakfast. I didn’t explore the area as it was a quick stay, but it seemed to be a safe area.

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“Decent Stay”

Several of us stayed here for a weekend for a family visit. Checking in was decent and friendly. The properly is undergoing renovation and the lobby and bistro look like they’ve already been renovated and they’re very nicely decorated. The room we had on the 5th floor was definitely renovated, a… lisää

Several of us stayed here for a weekend for a family visit. Checking in was decent and friendly. The properly is undergoing renovation and the lobby and bistro look like they’ve already been renovated and they’re very nicely decorated. The room we had on the 5th floor was definitely renovated, as it was the newer style Courtyard room and it was decent. The shower area in the room was way too tight though, they put the bottles on the side wall right where you stand under the shower stream, so there’s no room to wash hair and move arms in the shower – These bottles need to be moved to the back wall, like at other properties. The Bistro was nice… Akeem the bartender and also the guy who takes care of breakfast is accommodating and friendly. We stopped at the bar a few times as a large group while staying there and he did a great job taking care of us. The staff we encountered were helpful. We were there 2 nights and used all three towels the first morning and expected them to refresh the room when we got back that day, only to see they didn’t. I guess this is one of those properties that’s being cheap and not refreshing every room everyday, like they should be… So, we asked for more towels at the desk and though it took a few minutes, we got them. Overall, it’s a nice property that is centrally located to what we needed and very close to the airport too. Definitely would recommend.

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“Poor customer service”

Upon arrival at about 7 pm, I waited at the front desk for several minute, I finally heard the clerk laughing in the back 2 times I had to speak up to get his attention. When I went to check out, same thing, but could not get any response so, I left after a minute or so. My WiFi in my room was so w… lisää

Upon arrival at about 7 pm, I waited at the front desk for several minute, I finally heard the clerk laughing in the back 2 times I had to speak up to get his attention. When I went to check out, same thing, but could not get any response so, I left after a minute or so. My WiFi in my room was so weak my laptop would not connect. The next time I was by the front desk, the clerks response was some parts of the building it isn’t very good, there is a number you can call. Not quite what u expect from Marriot. Room was nice, breakfast was good, but customer service was poor. Probably would not stay again.

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“Rooms ok but better cleaning needed”

The Good: The renovated restaurant and lounge look good and are tasteful. The renovated room is tasteful. The Bad: The room was not cleaned properly, the bathroom floor was dirty and the table in room was not wiped. Kinda felt icky the whole time!