Great Wolf Lodge Sandusky Oh

“So close.”

Check in took forever, we were told the room would be ready by 4, it wasnt ready until 430. We made do, but had a grocery delivery to manage that made things more complex because we didnt have our room yet. The room was fine. Clean and comfortable. It could have used a good carpet cleaning. In g… lisää

Check in took forever, we were told the room would be ready by 4, it wasnt ready until 430. We made do, but had a grocery delivery to manage that made things more complex because we didnt have our room yet. The room was fine. Clean and comfortable. It could have used a good carpet cleaning. In general, it was a good enough experience, our toddler had a great time, but I do think there are a few things that could be improved to have a better guest experience. The pool doesnt open until 10 a.m., the magiquest doesnt turn on unti 9 a.m. and when your child gets up at 6, that is a LONG time. I would happily pay extra for early pool admission. There was no family changing room. This made it difficult on our departure day to change everyone efficiently. There were inconsistent application of policy's making it difficult to know what the actual policy was. First time we got towels we were told to take them back to the room and they would get picked up there. Second time we were told they needed to go into a bin in the pool. The third time I was told to bring them back to the desk and check them in when I returned them. The food service was, again inconsistent, we ordered the same thing two days in a row and they were completely different meals. When I asked about it I was made to feel like an idiot. All of this to be said, the pool and general idea is there, it is just missing the last mile of making it a great stay for everyone. These hiccups will not prevent us from coming again, our kid had a great time, it just was a little more stressful for the parents then it needed to be.

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“Fun place, but issue with deposit.”

It was a super fun time!!! I would definitely go again. But I did get kinda annoyed because they didn’t inform me that they were charging my Cash App card with the holding fee. The guy at the desk only said he was charging the parking fee. And then I get an update on my Cash App that the payment co… lisää

It was a super fun time!!! I would definitely go again. But I did get kinda annoyed because they didn’t inform me that they were charging my Cash App card with the holding fee. The guy at the desk only said he was charging the parking fee. And then I get an update on my Cash App that the payment completed and updated to 90.99 instead of giving me my whole $100 back. I hope my money come back on my card within the next day or two or I’m going to be pissed because we didn’t damage the room or anything, so I’m not sure why they would be keeping my deposit.

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“Enjoy the water park. Wasn't impressed with the room”

Love going to Great Wolf Lodge, I just wouldn't recommend spending the night they charge for parking if you spend the night, they tell you that they will text you when the room is ready but they never text you. You have to go to the front desk to know what room you're in. They start cleaning your r… lisää

Love going to Great Wolf Lodge, I just wouldn't recommend spending the night they charge for parking if you spend the night, they tell you that they will text you when the room is ready but they never text you. You have to go to the front desk to know what room you're in. They start cleaning your room before you check out. Somehow they threw away my coffee and I didn't even check out of the room yet. Me and my sister booked three rooms and thought they would be next to each other but they were down the hall from each other. They have joining rooms but they can't put you next to your family even if you call ahead. They also say there's no smoking. However, we got a room that smelled like skunk.

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“Fun but like to choose a competitor for future trips.”

Overall we had a good trip but it’s likely in the future we will choose a different park. The toddler area was small and overcrowded and could use some updates. Slides were fun, tube slides had lines but body slides you could go right down. Our room was not ready by 4 as we were told it would be, w… lisää

Overall we had a good trip but it’s likely in the future we will choose a different park. The toddler area was small and overcrowded and could use some updates. Slides were fun, tube slides had lines but body slides you could go right down. Our room was not ready by 4 as we were told it would be, when it was finally ready we were told our wristbands would open the door but none worked so we had to return to the front desk. We enjoyed the arcade, mini bowling and build a bear workshop. Sofa beds were not great, even two thirteen year old girls could not sleep on it together. They have a lot of activities for the 4-9 age range but the waterpark could use a refresh/expansions, it is small for the number of guest they allow.

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