Holiday Inn Express & Suites Troy By Ihg

“Attention to Detail Needed”

My ratings of hotels is based on the type: Cheap, Mid-Range, High End. I consider this to be Mid-Range. The title is in the fact that with exception to their breakfast, the room was clean and the bed was comfortable. However, given two double beds, one would expect at least a small table at eac… lisää

My ratings of hotels is based on the type: Cheap, Mid-Range, High End. I consider this to be Mid-Range. The title is in the fact that with exception to their breakfast, the room was clean and the bed was comfortable. However, given two double beds, one would expect at least a small table at each end of the beds, for glasses, etc. Nope, only a main table between two beds. No iron or laundry bags were found which inconvenient. And the overhead light by the chair was unplugged and a bit difficult to plug it in. Hence more detail is needed. Now breakfast was a disaster. The hotel was not full but breakfast appeared as if several teams of young hungry teenagers had previously arrived. Of the breakfast items there was not bacon, bisquets, cinnamon rolls. A few pieces of dried up fruit. Also a rather large line for getting coffee as one of the machine was full of grounds and had to be emptied. When we left over an hour later, the machine was still out of commission. In my opinion, this Express definitely did not live up to the expectations of what we have come to expect from IHG.

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“Not a good second impression”

Stayed here about a year and a half ago and we’re really happy with everything. I can report that the beds and sheets are still very comfortable. Check in clerk was not aware that we already paid for the room and would have charged us if we hadn’t forced him to look it up. Our room on the third fl… lisää

Stayed here about a year and a half ago and we’re really happy with everything. I can report that the beds and sheets are still very comfortable. Check in clerk was not aware that we already paid for the room and would have charged us if we hadn’t forced him to look it up. Our room on the third floor smelled like an old locker room covered with some sort of unpleasant perfume. There was only one place to lounge in our king room although there would have been plenty of room for another chair. The white plastic window shade had a hole in it, and the windows were dirty, made more evident by the sunlight streaming through them. The refrigerator had a odd backing and was dripping with water on the inside. In the bathroom, the ceiling above the sink had a door on it, which was partly opened and looked like it had been poorly painted over several times. The bathtub drain had a lot of rust around it and the floor of the shower had a dirty residue of rubber stripping that had been removed. The toilet was very old and low like it had not been updated since the 1980s. I’m not going to say it was dirty, although it gave an impression that affects the comfort level of a guest. Probably will not return.

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