Courtyard By Marriott Columbus Worthington

“Great customer service!”

Very clean. Pillows and beds were so comfortable. Most of all the staff was amazing! The two women at the front desk were so accommodating and helpful! The manager I’m guessing she was, went out of her way to get me my requests!! And was very friendly!!

“Not the best experience”

This was a frustrating experience. We had stayed here before and had a much better time. The first room we were in had a door with a lock that was difficult to open - the front desk guy didn't seem to take me that seriously but after opening the other room it was clear that there was an issue wit… lisää

This was a frustrating experience. We had stayed here before and had a much better time. The first room we were in had a door with a lock that was difficult to open - the front desk guy didn't seem to take me that seriously but after opening the other room it was clear that there was an issue with the first lock. After showers I discovered that the tub was extremely slow to drain. I reported this as not draining at all at first, but realized it was draining so I thought I'd just deal with it. It was also a weekend and there was no one to check on it. The next night the drain was still slow (as in lots of water around your feet) and I also struggled to drain the sink after rinsing out swimwear. The front desk didn't tell me how to unplug the sink but when she came up to give me new keys for a different room, she showed me how. This is not intuitive (it's hidden behind the faucet) and IMO there needs to be a sign or something. So late at night we ended up in a different room. The first room also had a fridge that was not working well and unstable on it's shelf. I expected more from a Courtyard property. The balconies were cute but not really useful. The second room was quieter and I didn't hear the ice machine. The hotel does have a pool but it's small and the smell of chlorine is overwhelming even before you get there. We did not swim there. I didn't use it, but I appreciated that they had a laundry room and business center. I think they also had a fitness center. There was no breakfast. It was near the zoo/water park, which was nice. That was the main reason we were in Columbia. It was also near other shopping and we got some of our meals at Kroger.

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