Holiday Inn Express & Suites Zanesville North

“Just stay here- it’s the best HIE!”

As a family of 5, we frequent several suite accommodations to get the extra beds including many other Holiday Inn Expresses. I was blown away by the level of service from everyone. We had planned a last minute trip and booked a room online. Everything went through, but I got a call about 10 minute… lisää

As a family of 5, we frequent several suite accommodations to get the extra beds including many other Holiday Inn Expresses. I was blown away by the level of service from everyone. We had planned a last minute trip and booked a room online. Everything went through, but I got a call about 10 minutes later letting me know that unfortunately the room I had booked was unavailable. The very polite woman I spoke with got us a different room that would work and already had the rollaway bed set up before we even got there. The room was very, very clean (mattresses even have protective covers- very rare!) and had every amenity kit you could need including disinfecting wipes if you still weren’t sure. Also special shoutout for the in-room Keurig selection which also included tea! Upon checking in, I was recognized as being a Silver Elite and offered late checkout. We decided to take advantage of this and it was definitely worth it! We used the extra time to enjoy the fitness room and pool/spa all to ourselves. Both facilities were clean and well maintained. My absolutely only suggestion would be a water cooler for the fitness room. The breakfast was extensive. One of our family’s favorite parts of Holiday Inn Express is the pancake machine and cinnamon rolls at breakfast. Not only did the breakfast include these staples, but a complete array of so many other choices. There was everything from the usual cereal, oatmeal, eggs, sausage, fruit, and biscuits to things I wouldn’t expect: Uncrustables, pumpkin cake, pop tarts (kids were thrilled!), selection of cookies/crackers, and strawberry milk! I would like to recognize the work of the solo woman running breakfast. She went above and beyond. While sitting close to the buffet, I happened to over hear a family asking about a certain dish contained pork as the family couldn’t have that. I watched as during this busy Sunday morning, she went out of her way to ingredient read and make this family their own food to accommodate. The kindness was noticed by both myself and my preteen son. During checkout, I was apologized to for a slight disruption with our key cards (they are set to expire at 11 and had to be reset for our late checkout). This was an extremely minor inconvenience and absolutely not a problem. It was handled quickly and without issue. Thank you Holiday Inn Express Zanesville for your superior customer service for our entire stay. From a teacher and mom, you get the highest marks!

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