SureStay Plus Hotel by Best Western Edmond

“The price was kind of expensive for all the days that I stayed but overall it was good”

I clean my room everyday and emptied and trash cans myself my my room was cleaned every day by me it's a nice hotels to stay at I recommend it to family and friends the price is through the week or lower than the weekends

“Very very disappointing customer service and management”

Very disappointed. I called the office around noon the day of checkout. I told them that I got caught up in OKC, but we wanted to stay another night...and asked them to charge the card on file. The guy on the phone said he would, and assured us our room was paid for and I hung up. When I made it ... lisää

Very disappointed. I called the office around noon the day of checkout. I told them that I got caught up in OKC, but we wanted to stay another night...and asked them to charge the card on file. The guy on the phone said he would, and assured us our room was paid for and I hung up. When I made it back to the hotel around 5, my key didn't work. I went to the office to get a new key and the guy at the desk said my room hadn't been paid for. I told him what the guy on the phone had said earlier that day,he told me there was no card on file. Confused, I asked for an hour to have my mom bring her card to pay for the room. I went up to my room. About 5 minutes later the same guy from the front desk came to my door and told me that his manager had been watching the cameras and we had to leave immediately. I explained again that the guy on the phone earlier that day said our room was paid for, had he not said that I would have been back earlier to pay the room. He said the guy I spoke with earlier that day actually didn't even work for the hotel,he was a friend of the managers. He then said I had to pay $30 right then to get my things from the room. This is complete nonsense. So, your telling me that ..because of a mistake that the person answering your phone's made(a non-employee of the hotel) I now am not only out somewhere to sleep tonight , but I have to pay $30 out of pocket to gather my things from the room? How fair is that? And if not, then the police will be called? How is this good practice? Is this how u treat all hotel guests? If you don't want mistakes made, like telling customers wrong company policies or procedures, you should probably not have "friends" posing as employees and answering the phones. And if you do decide to have "friends" answering your business phone and giving false information, at least own up to your mistakes and don't take it out on your paying guests and make them suffer for it. I will never stay at a best western hotel again, I will also be contacting the BBB, Facebook and Google reviews and warning all my friends and family. To the manager of this location, you should be embarrassed. Poor customer service skills and management skills.

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