Hilton Garden Inn Norman

“Honors My Way $10 credit is only available go use at night, not for breakfast”

We like the location of this Hilton Garden Inn, right off the highway, well lit parking lot, clean lobby and rooms, and right next to Ted's Escondido Tex-Mex Restaurant. We stay here several times a year for OU events and the staff are always wonderful and the hotel lobby and room are exceptionally… lisää

We like the location of this Hilton Garden Inn, right off the highway, well lit parking lot, clean lobby and rooms, and right next to Ted's Escondido Tex-Mex Restaurant. We stay here several times a year for OU events and the staff are always wonderful and the hotel lobby and room are exceptionally clean. The only negative is that the manager has made a policy that the Hilton Honors $10 My Way credit is only good the day you check in (at the bar or for snacks) you can not use it in the morning for breakfast (which has been a benefit at every Hilton Garden Inn across the country we have stayed in). So its odd that this is the only hotel where you can't apply the My Way credit to breakfast. So we recommend you change your My Way to receive 750 extra Honors points instead of missing out on the $10 (or $20 if you are a couple) credit.

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“Poor customer service at front desk”

Terrible customer service at checkout! Tiny pool with no shade! Food was good!. Not accommodating! Stay elsewhere!easy walking distance from some venues. Pet friendly! Parking was good! I’d disrepair in some places! Ice machine on my floor was broken

“Needs updating and repair .”

Our rooms window shade was in shreds.. I’m surprised that they have cleanings every day and they see this blind and nothing is done about it. I’ve attached a picture… the showerhead in our bathroom barely worked, but it was also about 25 years old because I had one just like it in my house 25 years… lisää

Our rooms window shade was in shreds.. I’m surprised that they have cleanings every day and they see this blind and nothing is done about it. I’ve attached a picture… the showerhead in our bathroom barely worked, but it was also about 25 years old because I had one just like it in my house 25 years ago.

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